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| Q. Where can I find a particular airline, flight
number and status? |
| A. Flight
information can be found in the Airport on flight monitors, which are located
in every terminal, on the pedestrian bridges, in baggage claims, ticketing
areas and concourses. Flight information can also be obtained by contacting the
airline directly (toll-free numbers are listed in the Airlines Section of
website) or by calling 1-800-PHL-GATE (1-800-745-4283). You may also view Arrivals and Departures or Search for specific Flight
Information from this website.
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| Can I bring liquids in my
carry-ons? |
A.Liquids and gels
in containers 3 ounces or less are permitted in carry-ons. The containers must
be placed in clear plastic zip-top bags size 1 quart or smaller and presented
for inspection at the security checkpoint. Plastic bags are limited to one per
passenger. Liquids and gels in containers larger than 3 ounces will be
confiscated at the checkpoint. Liquids and gels in containers larger than 3
ounces must be placed in checked luggage. Some exceptions are made for
prescription and over-the-counter medications, baby formula, breast milk, and
other medical necessities. For more detailed information, visit the TSA
NOTE: beverages, yogurt and other liquids and gels can be
purchased in the secure area and taken aboard the plane.
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| Can I bring a laptop, CD player or electronic
hand-held game in my carry-on? |
| A.Laptops, CD
players and electronic hand-held games are permitted in carry-ons. Laptops must
be removed from bags, placed in a plastic bin and sent through the X-ray
machine.
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| What are the weight/size restrictions on checked
and carry-on luggage? |
| A.Contact your
airline for its policies on checked and carry-on luggage. This information can
be found on the airline's website.
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| Does the Airport have storage
lockers? |
| A.No. The Airport
does not provide stored luggage facilities.
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| Do I need to go through security to travel from
one terminal to another? |
| A.If you are in the
post-security checkpoint area, you can connect to any terminal without having
to go in and out of security a second time. If you are walking to Terminal F
from another terminal, or walking from Terminal F to another terminal, you must
go through security to access post-security facilities. If you are post-security and wish to travel to and from Terminal F, there are free shuttle stops at Gate F-10, Gate C-16 (access to Terminals C,D,B) and Gate A-1 (access to Terminals A-East, A-West).
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| Do I need to go through security to reach my
connecting flight after leaving the Customs area? |
| A.Yes, you will
need to go through security to reach your connecting flight after leaving the
Customs area.
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| What is the easiest way to travel between Terminal
F and Terminals A-West, B and C? |
| A.Free shuttle bus
service is available at Terminal F, Gate F-10, to Gate C-16 (Terminals C,D and
B) and Gate A-1 (Terminals A-East and A-West). Buses at C-16 and A-1 provide
service to Terminal F only.
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| Does the Airport offer "Fear of Flying"
classes? |
| A.The Airport does
not offer "Fear of Flying" classes. There are a number of online teleseminars
and courses offered on the subject. These can be found through a variety of
search engines.
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| Q. Are there facilities for passengers with disabilities? |
A. The Airport has a variety of accessible services and facilities that are available to travelers with disabilities. Detailed information on services for travelers with disabilities can be found in the Getting Around Guide.
Airport Autism Access Program
Philadelphia International Airport (PHL) has collaborated with autism specialists, the U.S. Department of Homeland Security's Transportation Security Administration (TSA), The Gray Center, and participating airlines at PHL to develop the Airport Autism Access Program. This Program provides opportunities for children with autism and their families to become familiar with traveling through PHL, and includes Social StoriesT by Carol Gray and a simulated airport experience. For more information about this Program, please contact accessibility@phl.org
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| Q. What are my parking options at the
Airport? |
A. Parking is available in the Garages (A-East, A-West, B, C, D, E/F for hourly and long-term parking), Short-Term parking (ground level of the Garages, no longer than 24 hours), and at the Economy Parking Lot (daily and long-term parking). The Garages and Short-Term parking can be accessed by following the Arriving Flights Road into the Airport. The Economy Lot can be accessed from Island and Penrose avenues and also by following the Departing Flights Road past Terminal F (take the first exit and follow the signs to Economy Parking). Garage parking is restricted to vehicles not exceeding 6 feet in height. Vehicles exceeding the height limit must park in the Economy Lot for parking longer than 24 hours. These vehicles can also park in Short-Term for parking less than 24 hours. Parking rates can be found in the Directions and Parking section. Most major credit cards are accepted at Airport parking facilities. If assistance is needed in any of the parking facilities, the Philadelphia Parking Authority can be contacted from courtesy phones.
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| Q. What eating facilities and gift shops are
available in the Airport? |
A. Philadelphia Marketplace, manages the Airport's food, beverage and retail program,
providing national and local Philadelphia products at competitive street
prices. Gift shops/newsstands are located in each of the Airport's seven
terminals. Philadelphia MarketPlace at the Airport, located in Terminal B/C
connector, offers a wide variety of dining selections as well as numerous
retail stores. For international passengers leaving the country, duty free
merchandise can be purchased at International Shoppes located in Terminals
A-West, A-East and D. For a complete listing of all concessions and facilities,
please visit the Food & Shops section of this
website.
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| Q. What other services are available to the
traveling public? |
A. PHL has a
variety of services available to the traveling public from currency exchange
and postal facilities to the "Aviation Play Station" for children. For a
complete listing, please view the Services page of
this website, located in the Help Desk section.
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| Q. How can I page someone? |
A.If you need to
page someone in the Airport, call 215-937-6937 and ask to have your party
paged. Passengers and visitors at the Airport who wish to page someone can call
6937 from a white courtesy phone. In addition to audio paging, the Airport provides visual paging on LED monitors throughout the Airport.
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| Q. Where are the car rental
agencies? |
A. Passengers with
rental car reservations should take the appropriate rental car company shuttle
departing from Zone 2 outside the baggage claim area. For passengers without
rental car reservations, courtesy phones for each rental car company are
available in each of the baggage claim areas. For additional information, you
may view the Rental Cars section, located in the Visitor's Guide section of this web site.
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| Q. Are restrooms accessible to persons with disabilities?? |
A. The Airport offers restroom facilities accessible to those with disabilities. In addition, companion care restrooms are located throughout the Airport.
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| Q. Does the Airport have an observation
deck? |
A. Although there
is no designated area for an observation deck at the Airport, passengers have
the opportunity to view the airfield from various locations throughout the
Airport's seven terminals. Flights that are arriving and departing on the
Airport's runways can be seen from various gates past each terminal's security
checkpoint.
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| Q. Does the Airport have publications available
to the general public? |
A. Yes. The
Airport has several publications that are available free to the general public.
To request any of these publications, you can e-mail
us. Please indicate the title of the publication you would like to receive
and include a mailing address where they can be forwarded. Many of our brochures and publications such as the Flight
Guide are also available on this website as PDF files which can be viewed
online or downloaded and printed.
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| Q. How can I apply for a job at the
Airport? |
A. There are many
job opportunities at the Airport with the City of Philadelphia, airlines,
Transportation Security Administration, shops and eating establishments. Jobs
that fall under the jurisdiction of the City of Philadelphia are posted on the
Airport website under "Employment Opportunities" and are also posted on the
City's website (http://www.phila.gov/personnel). Jobs
with the airlines and Airport vendors must be applied for directly with those
companies. Please view our current listings of Employment Opportunities.
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| Q. Does the Airport have a Lost and
Found? |
A. Yes. To contact Lost and Found dial 215-937-6888. If something was
lost aboard an aircraft or in a gate area or baggage claim area, you should
also check with the airline.
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| Q. What is the Airport’s mailing
address? |
A. The
Airport’s mailing address is simply:
Philadelphia International Airport
Philadelphia, PA 19153
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| Q. What address can I use to get driving
directions to the Airport on the Internet? |
A. In the
destination box, you can either enter the Airport code (PHL) or insert the
following street address:
8000 Essington Avenue
Philadelphia, PA
19153
You may also view Directions to the
Airport.
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| Q. Is it still possible to drop off and pick up
someone in front of a terminal? |
A. Yes, vehicles
are permitted to pull up curbside, but ONLY for ACTIVE loading and unloading.
Vehicles left unattended at the curb will be towed.
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| Q. Is there an area where I can wait in my car to
pick up someone at the Airport? |
A. Philadelphia International Airport offers a Cell Phone Waiting Lot that is easily accessible from both I-95 and Route 291 and provides free waiting on Airport property. The lot features space for 150 vehicles, new lighting for a safe waiting area, easy-to-follow directional signage, and is a one-minute drive to the baggage claim areas. Drivers must stay with their vehicles while waiting in the lot.
DIRECTIONS:
From I-95: Exit at Philadelphia International Airport, enter the Airport on the Arriving Flights road and follow the signs for the Cell Phone Waiting Lot.
From Route 291: Follow the signs to Philadelphia International Airport, take the Arriving Flights roadway and follow the signs to the Cell Phone Waiting Lot.
SAFETY TIP: Please remember that it is illegal to use a handheld cell phone while driving in Philadelphia. Motorists are permitted to use only a hands-free cell phone while driving in the city.
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| Q. How early should I arrive before my flight? |
A. Passengers should arrive at the Airport at least 2 hours before the scheduled departure of a domestic flight and 3 hours prior to the scheduled departure of an international flight.
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| Q. Can I meet someone or escort them to the
gate? |
A. Only passengers
with tickets to travel on that day are permitted past security checkpoints to
the gate areas. Those wishing to meet someone in the terminal building can wait
in the areas just before the checkpoints, or meet in the baggage claim areas.
Please contact your airline if you have special circumstances regarding gate
access.
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| Q. How can I find information on ground
transportation options? |
A. In the Airport,
ground transportation information is available in the baggage claim areas.
Ground transportation information can also be obtained by calling the Ground
Transportation Hotline at 215-937-6958.
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| Q. Does the Airport have smoking
areas? |
A. Smoking is NOT
permitted in the Airport.
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| Q. Does the Airport offer business services to
travelers? |
A. The UPS Store, located on the Terminal A/B walkway, offers copying, faxing, shipping, notary public and related services for the business traveler as well as computers with Internet access. Data ports are located in every terminal. The Airport provides wireless Internet access. The Airport Marriott, which is accessed via the Terminal B pedestrian bridge, has data ports available for public use. America's Cash Express on the A/B walkway offers cash checking, money orders and other financial services.
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| Q. Does the Airport offer tours? |
A.Yes, the Airport
offers tours to groups of at least 10 and no more than
20 individuals, from 3rd grade on up. Contact the Airport tour coordinator at
215-937-5458 for more information.
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| Q. Is public transportation available from the
Airport to downtown Philadelphia? |
A.The SEPTA Airport Rail Line runs every 30 minutes
between the Airport and Center City. Trains operate from Center City to the Airport between 4:25 AM
and 11:25 PM, and from the Airport to Center City from 5:09 AM to 12:09 AM. The Airport Line stops at
Terminals A-East, B, C, D, E. Other stops on the route are Eastwick, University City, 30th Street (Amtrak),
Suburban and Market East. Fares: $7.00 weekdays (on-board fare), 4:00 a.m. to 7:00 p.m.; $6.00 evenings after
7:00 p.m. and weekends; $3.00 additional on-board fare for travel to any SEPTA Regional Rail station beyond
Center City Philadelphia weekdays, evenings and weekends. Cash only is accepted for fares boarding at the Airport. Airport Regional Rail Line Schedule
SEPTA bus service is available on the Route 37 (South Philadelphia), Route 108 (69th Street Terminal) and
Route 115 (Ardmore/Suburban Square) buses. Bus fare costs $2.00, transfers are $1.00. SEPTA buses board at
Zone 1 outside the baggage claim on the Arrivals Road. For more information, visit www.septa.org or call (215) 580-7800.
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| Q. Does the Airport offer Wireless Internet
access? |
A.The Airport offers free Wireless Internet access to everyone, every day. To utilize this service, users must have a computer with built-in Wi-Fi technology or an 802.11b network interface card.
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| Q. Is
there assistance for minors traveling alone? |
A.To obtain assistance for minors traveling alone, please contact your airline.
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| What is the contact information for Northeast
Philadelphia Airport? |
A.The phone number is (215) 685-0333. The mailing
address is: Box 10, 9800 Ashton Road, Philadelphia, PA 19114
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| Does the Airport have pet relief areas? |
A.The Airport provides 7 pet relief areas ranging in size from 250 to 600 square feet. The fenced-in facilities consist of a 4-inch deep mulch surface, biodegradable pet waste bag dispenser and receptacle, bench, faux hydrant and dog paw print. The areas are located on the Departures Road between Terminals A-West and A-East as well as Terminal B/C Ticketing and the Airport Communications Center; adjacent to Terminal E and Terminal F; on the Arrivals Road adjacent to Terminal A-East bag claim; on the Commercial Vehicle Road (south side of bag claim nearest to SEPTA train platform) at Terminal B bag claim and Terminal E bag claim.
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| Does the Airport offer a facility where one can relax or take a nap before boarding their flight? |
A.Minute Suites, located on the Terminal A/B walkway post-security, offers private suites for an hourly fee that include a sofa, a workstation and TV.
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