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Survey

Recognize an employee for customer excellence.

Online Comment Card
Thank you for choosing Philadelphia International Airport (PHL). We appreciate your patronage and strive to ensure that you experience an airport that meets your needs and exceeds your expectations. Our mission is to provide you with an airport that is efficient, clean, friendly, safe and convenient. In the last several years, we have completed major capital improvement projects - funded without the use of local tax dollars - that have resulted in new magnificent terminals, a new terminal connector, expanded and renovated terminals, additional gates, a runway extension, expanded parking facilities and new roadways. Other major projects are underway and more are planned that will enable PHL to continue to meet the demands for air travel in the 21st century. To assist us in maintaining an airport that meets your needs and exceeds your expectations, we invite you to fill out the survey contained in this Comment Card. Your opinions matter to us, and we assure you that they will be reviewed by PHL management.
WEBSITE USABILITY
(5=Excellent, 1=Poor, NA=Not Applicable)
Overall layout & design 5 4 3 2 1 NA
Ease of navigation 5 4 3 2 1 NA
Helpfulness of information 5 4 3 2 1 NA

What did you like most about our new website?

What, if anything, do you think needs improvement?
 
ROADWAYS
(5=Excellent, 1=Poor, NA=Not Applicable)
Roadway Signage 5 4 3 2 1 NA
Landscaping/appearance 5 4 3 2 1 NA
PARKING
(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Garage/Lot:
Operation of Facility 5 4 3 2 1 NA
Signage 5 4 3 2 1 NA
AIRLINES
(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Airline:
Skycap Service 5 4 3 2 1 NA
Courtesy/customer Service 5 4 3 2 1 NA
Baggage claim 5 4 3 2 1 NA
Assistance w/special needs 5 4 3 2 1 NA
SECURITY SCREENING
(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
5 4 3 2 1 NA
TERMINALS
(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
Cleanliness/appearance 5 4 3 2 1 NA
Interior Signage 5 4 3 2 1 NA
Restroom cleanliness/maintenance 5 4 3 2 1 NA
Accessibility 5 4 3 2 1 NA
Elevators/escalators 5 4 3 2 1 NA
Courtesy telephone operator 5 4 3 2 1 NA
Airport information counter 5 4 3 2 1 NA
Flight Information Displays 5 4 3 2 1 NA
FOOD/BEVERAGE CONCESSIONS
(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
Appearance 5 4 3 2 1 NA
Quality of products 5 4 3 2 1 NA
Courtesy of Personnel 5 4 3 2 1 NA
Pricing 5 4 3 2 1 NA
SHOPS & SERVICE
(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
Appearance 5 4 3 2 1 NA
Quality of products/services 5 4 3 2 1 NA
Courtesy of Personnel 5 4 3 2 1 NA
Pricing 5 4 3 2 1 NA
GROUND TRANSPORTATION
(5=Excellent, 1=Poor, NA=Not Applicable)

Identify mode:
 shuttle bus taxi limousine rental car train
Availability 5 4 3 2 1 NA
Operation 5 4 3 2 1 NA
Courtesy of Personnel 5 4 3 2 1 NA
Signage 5 4 3 2 1 NA
Ground transportation information counter 5 4 3 2 1 NA
 
AIRPORT VISIT
Date:
Time:

Additional Comments:

 

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