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Q. What kinds of facilities and services are available to
travelers with disabilities?
A. The
Airport has a variety of accessible facilities and services. Elevators and
escalators are located throughout the terminals and parking garages. Elevators
have Braille signage and raised numbers. Accessible restrooms are located
throughout the Airport and are identified by the International Symbol of
Accessibility. Public telephone banks in the Airport are compliant with ADA
(Americans with Disabilities Act) height specifications to facilitate use by
individuals in wheelchairs. In addition, there are currently 31 telephones with
Telecommunications Devices for the Deaf in various terminals. Directional
signage to the nearest TDD is located at selected telephone banks. Automated
Teller Machines (ATMs) with Braille instructions are located in each terminal.
ATMs are equipped with earphone jacks for audio access.
All access
routes at the Airport have curb ramps to the terminals. Parking spaces
designated "handicapped" can be used only by vehicles with the required license
plate or placard visibly displayed. Such spaces are available in all parking
areas.
Q. How can I go about getting wheelchairs or electric cart
service?
A. Wheelchairs and electric cart service are provided
by the individual airlines. When making an airline reservation, make it known
that you will need a wheelchair or electric cart to transport you through the
airport. It is advisable to confirm this request prior to your departure day.
Airline personnel at the Airport will facilitate this service. If you encounter
problems contacting your airline while you are in the airport, you can receive
assistance from an Airport Operator by calling 6700 on an Airport courtesy
telephone.
Q. Does the Airport have bus service that’s equipped for
wheelchairs?
A. Yes. Buses that provide service to the Economy
Parking Lot and between terminals are fully equipped to accommodate
wheelchairs. Shuttle vans that are wheelchair accessible are also available
upon request. The buses and specially-equipped vans are operated by First
Transit, which can be contacted at 215-365-3477. Any problems concerning
shuttle bus service should be reported to the Airport Communications Center at
215-937-6937 (TDD 215-937-6755).
Q. Can I rent a car with hand controls?
A. Yes.
Most rental car agencies require at least 72 hours notice for vehicles with
hand controls. You should contact the agency directly.
Q. What is the recommended procedure for dropping off passengers
with disabilities?
A. Designated temporary parking spaces are
located on the Departures Roadway in front of each terminal. These areas are
clearly marked with the International Symbol of Accessibility and are on
accessible routes equipped with curb ramps to facilitate entering the terminal.
Parking is allowed in these designated areas only for dropping off or picking
up passengers. Vehicles may never be left unattended in front of the terminal
building due to safety and security regulations, or they will be ticketed and
towed. Vehicles such as wheelchair lift-equipped vans that are unable to enter
the garages due to height limits may park in the Economy Lot.
Q. What is the recommended procedure for picking up passengers
with disabilities?
A. Those picking up passengers with
disabilities are encouraged to park in the garages and meet passengers in
baggage claim areas or just before the security checkpoints. Designated spaces
for picking up passengers with disabilities are located on the Arrivals Roadway
and are marked by the International Symbol of Accessibility. Elevators, which
are located in all baggage claim areas, can be used to access the garages. If
assistance is needed with transporting luggage, skycap service is available in
all baggage claim areas.
Q. Does the Airport have moving sidewalks?
A.
Yes. Moving sidewalks are located in Terminal A-West; on the passenger walkway
connecting International Arrivals Hall to Terminal A-East; on the passenger
walkway between Terminals A-East and B; between Terminals B and C behind the
row of shops closest to the airfield; between Terminals C and D; and along the
pedestrian bridges on the way to baggage claim in Terminals B, C, D, and
E.
Q. Can I get prescriptions filled in the Airport?
A. The Airport does not have a pharmacy. CNBC News and Hudson News
sell a variety of over-the-counter medications.
Q. Are there accessible public transportation services available
at the Airport?
A. Yes. The SEPTA Airport High Speed Rail Line
(R1) platforms are accessible via elevators and escalators from the pedestrian
bridges linking the main terminal and the parking garages/baggage claim at
Terminals A-East, B, C, D, and E. The train platforms are equipped with bridge
plates to assist people who use wheelchairs in crossing the gap between the
train and the platform. Yellow safety stripes are at the edges of all
platforms. Trains run every 30 minutes and one-way fare is $7.00. The R1
provides direct service to five stations: Eastwick, University City, 30th
Street (Amtrak connections), Suburban and Market East. All stations, except
Suburban, are accessible.
SEPTA's Customized Community Transport (CCT
Connect) service picks up registered passengers at Zone 1 outside of each
baggage claim area. To schedule a pickup, registered users may call
215-580-7700 (TDD, 215-580-7712).
For more information on SEPTA bus
service, fares, and schedules, call 215-580-7800 (TDD, 215-580-7712) or visit
the SEPTA Web site at www.septa.org
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