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| Q. Where can I find a particular airline, flight
number and status? |
| A. Flight
information can be found in the Airport on flight monitors, which are located
in every terminal, on the pedestrian bridges, in baggage claims, ticketing
areas and concourses. Flight information can also be obtained by contacting the
airline directly (toll-free numbers are listed in the Airlines Section of
website) or by calling 1-800-PHL-GATE (1-800-745-4283). You may also view
Arrivals and
Departures or
Search for specific Flight
Information from this website.
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| Can I bring liquids in my
carry-ons? |
A.Liquids and gels
in containers 3 ounces or smaller are permitted in carry-ons. The containers
must be placed in clear plastic sealable bags size 1 quart or smaller and
presented for inspection at the security checkpoint. Plastic bags are limited
to one per passenger. Liquids and gels in containers larger than 3 ounces will
be confiscated at the checkpoint. Liquids and gels in containers larger than 3
ounces must be placed in checked luggage. Some exceptions are made for
prescription and over-the-counter medications, baby formula, breast milk, and
other medical necessities. For more detailed information, visit
www.tsa.gov/travelers/airtravel/assistant/editorial_1012.shtm
NOTE: beverages, yogurt and other liquids and gels can be
purchased in the secure area and taken aboard the plane.
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| Can I bring a laptop, CD player or electronic
hand-held game in my carry-on? |
| A.Laptops, CD
players and electronic hand-held games are permitted in carry-ons. Laptops must
be removed from bags, placed in a plastic bin and sent through the X-ray
machine.
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| What are the weight/size restrictions on checked
and carry-on luggage? |
| A.Contact your
airline for its policies on checked and carry-on luggage. This information can
be found on the airline's website.
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| Does the Airport have storage
lockers? |
| A.No. The Airport
does not provide stored luggage facilities.
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| Do I need to go through security to travel from
one terminal to another? |
A.If you are in the
secure area, you can connect to any terminal - except Terminal E - without
having to go through security. If you are transiting between Terminal E and
another terminal, you must exit the secure area and re-enter through security
at the connecting terminal.
NOTE: If you are transiting between
Terminal F and another terminal - except E - free shuttle bus service is
available at Gate C-16 for Terminals C,D and B and at Gate A-1 for Terminals
A-East and A-West.
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| Do I need to go through security to reach my
connecting flight after leaving the Customs area? |
| A.Yes, you will
need to go through security to reach your connecting flight after leaving the
Customs area.
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| What is the easiest way to travel between Terminal
F and Terminals A-West, B and C? |
| A.Free shuttle bus
service is available at Terminal F, Gate F-10, to Gate C-16 (Terminals C,D and
B) and Gate A-1 (Terminals A-East and A-West). Buses at C-16 and A-1 provide
service to Terminal F only.
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| Does the Airport offer "Fear of Flying"
classes? |
| A.The Airport does
not offer "Fear of Flying" classes. There are a number of online teleseminars
and courses offered on the subject. These can be found through a variety of
search engines.
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| Q. Are there facilities for passengers with
disabilities? |
|
A. PHL has a
variety of accessible services and facilities that are available to travelers
with disabilities. Elevators and escalators are available throughout the
Airport's Terminals and parking garages. Elevators have Braille signage and
raised numbers. Accessible restrooms are located throughout the airport. These
restrooms are identified by the International Symbol of Accessibility. Public
telephone banks located in the Airport are compliant with ADA (Americans with
Disabilities Act) height restrictions to facilitate use by individuals in
wheelchairs. In addition, PHL currently has twenty two (22) Telecommunications
Devices for the Deaf (TDD Phones) in various terminals. Directional signage to
the nearest TDD phone area is located at selected telephone banks. Automated
Teller Machines (ATMs) with Braille instructions are located in each terminal.
For parking, passenger pick-up and drop-off,
all access routes have curb cuts to facilitate entering and leaving the
terminal. Designated handicapped parking spaces are also available in all of
the Airport parking areas. Economy Lot shuttle buses are wheelchair
lift-equipped. Information about rental vehicles equipped with hand controls
can be found in the Accessibility and ADA section of
this web site.
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| Q. What are my parking options at the
Airport? |
|
A. Parking is
available in the garages (A-East, A-West, B, C, D, E and F hourly and long-term
parking) and at the Economy Parking Lot (daily and long-term parking) located
at the far east end of the Airport. The garages and Economy Lot can be accessed
by following the Arriving Flights Roadway. Garage parking is restricted to
vehicles not exceeding 6 feet in height. Vehicles exceeding the height limit
must park in the Economy Lot. Parking rates can be found in the
Directions and Parking section of this website.
Most major credit cards are accepted at the toll booths in the garages and
Economy Lot. If assistance is needed in any of the parking facilities, the
Philadelphia Parking Authority can be contacted from courtesy phones.
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| Q. What eating facilities and gift shops are
available in the Airport? |
A. MarketPlace
Redwood, L.P., manages the Airport's food, beverage and retail program,
providing national and local Philadelphia products at competitive street
prices. Gift shops/newsstands are located in each of the Airport's seven
terminals. Philadelphia MarketPlace at the Airport, located in Terminal B/C
connector, offers a wide variety of dining selections as well as numerous
retail stores. For international passengers leaving the country, duty free
merchandise can be purchased at International Shoppes located in Terminals
A-West, A-East and D. For a complete listing of all concessions and facilities,
please visit the Food & Shops section of this
website.
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| Q. What other services are available to the
traveling public? |
|
A. PHL has a
variety of services available to the traveling public from currency exchange
and postal facilities to the "Aviation Play Station" for children. For a
complete listing, please view the Services page of
this website, located in the Help Desk
section.
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| Q. How can I page someone? |
A.If you need to
page someone in the Airport, call 215-937-6937 and ask to have your party
paged. Passengers and visitors at the Airport who wish to page someone can call
6937 from a white courtesy phone.
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| Q. Where are the car rental
agencies? |
A. Passengers with
rental car reservations should take the appropriate rental car company shuttle
departing from Zone 2 outside the baggage claim area. For passengers without
rental car reservations, courtesy phones for each rental car company are
available in each of the baggage claim areas. For additional information, you
may view the Rental Cars section, located in the
Visitor's Guide section of this web site.
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| Q. Are restrooms accessible? |
A. The Airport
offers accessible facilities in its restrooms. In addition, companion care
restrooms are located throughout the Airport.
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| Q. Does the Airport have an observation
deck? |
A. Although there
is no designated area for an observation deck at PHL, passengers have the
opportunity to view the airfield from various locations throughout the
Airport's seven terminals. Flights that are arriving and departing on the
Airport's runways can be seen from various gates past each terminal's security
checkpoint.
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| Q. Does the Airport have publications available
to the general public? |
|
A. Yes. The
Airport has several publications that are available free to the general public.
To request any of these publications, you can e-mail
us. Please indicate the title of the publication you would like to recieve
and include a mailing address where they can be forwarded. Many of our
brochures and publications such as the
Flight
Guide are also available on this website as PDF files which can be viewed
online or downloaded and printed.
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| Q. How can I apply for a job at the
Airport? |
A. There are many
job opportunities at the Airport with the City of Philadelphia, airlines,
Transportation Security Administration, shops and eating establishments. Jobs
that fall under the jurisdiction of the City of Philadelphia are posted on the
Airport website under "Employment Opportunities" and are also posted on the
City's website (http://www.phila.gov). Jobs
with the airlines and Airport vendors must be applied for directly with those
companies. Please view our current listings of Employment Opportunities.
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| Q. Does the Airport have a Lost and
Found? |
|
A. Yes. To contact
Lost and Found dial 215-937-6888. If something was
lost aboard an aircraft or in a gate area or baggage claim area, you should
also check with the airline.
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| Q. What is the Airport’s mailing
address? |
|
A. The
Airport’s mailing address is simply:
Philadelphia International Airport
Philadelphia, PA 19153
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| Q. What address can I use to get driving
directions to the Airport on the Internet? |
A. In the
destination box, you can either enter the Airport code (PHL) or insert the
following street address:
8000 Essington Avenue
Philadelphia, PA
19153
You may also view Directions to the
Airport.
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| Q. Is it still possible to drop off and pick up
someone in front of a terminal? |
A. Yes, vehicles
are permitted to pull up curbside, but ONLY for ACTIVE loading and unloading.
Vehicles left unattended at the curb will be towed.
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| Q. Is there an area where I can wait in my car to
pick up someone at the Airport? |
A. The PennDOT
Park & Ride Lot on Bartram Avenue provides a waiting area for motorists
coming to the Airport to pick up someone. Directions to the lot are available
on the Airport's website in the Directions & Parking section. Motorists
must remain in their vehicles while waiting for notification that their party
is ready to be picked up. NOTE: It is illegal to park along the Airport's
access roads. Illegally parked cars will be ticketed. Motorists are encouraged
to use the Park & Ride lot, which is free, safe and convenient.
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| Q. How early should I arrive prior to my
flight? |
A. Passengers
should arrive at the Airport at least one hour before the scheduled departure
of a domestic flight and two hours prior to the scheduled departure of an
international flight.
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| Q. Can I meet someone or escort them to the
gate? |
A. Only passengers
with tickets to travel on that day are permitted past security checkpoints to
the gate areas. Those wishing to meet someone in the terminal building can wait
in the areas just before the checkpoints, or meet in the baggage claim areas.
Please contact your airline if you have special circumstances regarding gate
access.
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| Q. How can I find information on ground
transportation options? |
A. In the Airport,
ground transportation information is available in the baggage claim areas.
Ground transportation information can also be obtained by calling the Ground
Transportation Hotline at 215-937-6958.
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| Q. Does the Airport have smoking
areas? |
A. Smoking is NOT
permitted in the Airport.
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| Q. Does the Airport offer services for business
travelers? |
A. The UPS Store,
located on the Terminal A/B Connector, offers copying, faxing, shipping, and
related services for the business traveler. Data ports are located in every
terminal. The Airport provides wireless Internet access. The Airport Marriott,
which is accessed via the Terminal B pedestrian bridge, has data ports
available for public use. America's Cash Express on the A/B Connector offers
faxing and notary public services. Laptop Lane located in the A/B Connector
offers computers with Internet access, as well as other business
services.
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| Q. Does the Airport offer tours? |
|
A.Yes, the Airport
offers tours to groups of at least 10 and no more than
20 individuals, from 3rd grade on up. Contact the Airport tour coordinator at
215-937-5458 for more information.
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| Q. Is train service available from the Airport to
downtown Philadelphia? |
|
A.The SEPTA R-1
Airport rail line runs every 30 minutes between the Airport and Center City.
Trains operate from Center City to the Airport between 4:25 AM and 11:25 PM,
and from the Airport to Center City from 5:09 AM to 12:09 AM. The R-1 stops at
Terminals A-East, B, C, D, E. Other stops on the route are Eastwick, University
City, 30th Street (Amtrak), Suburban and Market East. Fare is $7.00 one way.
Connections can be made to other regional rail lines for an additional fee at
30th Street, Suburban and Market East.
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| Q. Does the Airport offer Wireless Internet
access? |
|
A.The Airport
offers wireless Internet access from more than 40 access points in the secure
areas of every terminal. A fee is required for wireless access from Monday thru
Friday. There are several purchase options available to customers, including a
24-hour connection for $7.95 or a monthly unlimited option for
$39.95.
College students can access the Internet for free every day by
presenting their student ID at any Airport Information Counter and obtaining an
authorization code for Internet access. Wireless Internet access is free for
everyone on weekends.
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