The Airport Noise Office is pleased to assist residents with noise-related complaints or questions. Complaints are investigated using radar and noise monitoring data (if available) and are reviewed by the Airport Noise Office to see what types of flight activity residents report as bothersome. If a complaint is caused by an irregular operation, such as an aircraft deviating from a usual procedure, the Airport Noise Office works with FAA Air Traffic Control to determine the cause and reduce future occurrences.
For security reasons, the Airport Noise Office receives radar data approximately 72 hours after the flight occurred, so your patience is appreciated as your complaint is investigated. It usually takes about 4-5 business days to fully research a complaint.
If your concern is about an aircraft you believe to be operating unsafely, please note that the Federal Aviation Administration (FAA) is the responsible agency for aviation safety, not the Airport. You can locate the appropriate Flight Standards District Office (FSDO) at: http://www.faa.gov/about/office_org/field_offices/fsdo/ When you contact the Airport Noise Office, be sure to provide sufficient details about your concern, including:
· Your name and address
· Time and date of the flight (please be sure to specify AM or PM)
· Description of the aircraft (if visually observed) and/or its sound (propeller, jet, etc.)
· Contact information, such as a phone number or email address
· Also, please let us know if you would like to be contacted or if you only want the flight investigated and complaint counted
There are 3 ways you can conveniently contact the Airport Noise Office with complaints or comments about aircraft noise:
- Noise Complaint Form
- Send an email to email@example.com.
- Call the Airport Noise Hotline at (215) 937-6750
Per our agreement with the FAA to use its radar data, the Airport Noise Office is unable to give out information on aircraft ownership and registration or provide specific information on military or law enforcement flight activity. Although the Airport Noise Office does observe most flights in the region, the FAA may filter data pertaining to military aircraft, law enforcement flights or an aircraft involved with an incident or accident.
Please click here to visit the Airport Noise Office page for more information on airport noise programs.