Airlines

Airline Assistance

Many services such as skycaps, sighted guides, or electric carts and wheelchairs are provided by the airlines. If assistance is necessary, advance notice may be given to the appropriate airline. This can be done by calling your airline directly or by contacting your travel agent. The Airport does not provide these services. 

Alaska Airlines (AS)

Air Canada & Air Canada Jazz (QK)

AirTran Airways (FL)

American Airlines & American Eagle (AA)

British Airways (BA)

Delta Airlines & Delta Connections DL

Frontier Airlines (F9)

JetBlue (B6)

Lufthansa German Airlines (LH)

Qatar Airways (QR)

Southwest Airlines (WN)

Spirit Airlines (NK)

United (UA)

US Airways (US)

US Airways Express (US)

Virgin America (VX)

Individual airlines provide wheelchair service; US Airways provides electric cart as well as wheelchair service to its passengers. When making an airline reservation, advise your airline that this service will be needed at the Airport. It is advisable to confirm this request prior to your departure day. Airline personnel at the Airport will facilitate this service.

The airlines are required, under the Air Carrier Access Act, to provide wheelchair assistance upon request. If wheelchair assistance is not provided, then the passenger may request to speak with the airline’s Complaints Resolution Official (CRO). Each airline must have at least one CRO available at the airport during times of scheduled carrier operations. The CRO can be available by telephone.

Complaints dealing with wheelchair availability or those alleging discriminatory treatment by air carrier personnel can be directed to the following:

U.S. Department of Transportation’s Aviation Consumer Protection Division
(Hours are Monday – Friday, 9:00 am through 5:00 pm, Eastern Standard Time).
Voice: 1-800-778-4838
TDD/TTY: 1-800-455-9880
E-mail: airconsumer2@dot.gov
Regular Mail:
Aviation Consumer Protection Division (C-75-D))
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, D.C. 20590

AIRLINE CONTACT NUMBERS
AIRLINE RESERVATION NUMBERS

  
Airline
Phone #
TDD/TTY #
Terminal
​Alaska Airlines
​1-800-ALASKAAIR
​1-800-682-2221
​D
Air Canada
1-888-247-2262
1-800-361-8071
D
AirTran Airways
1-800-247-8726
1-800-868-8833
E
American Airlines
1-800-433-7300
1-800-543-1586
A - East
American Eagle
1-800-433-7300
1-800-543-1586
A - East
British Airways
1-800-247-9297
1-866-393-0961
A - West
Delta Air Lines
1-800-221-1212
1-800-831-4488
E**

JetBlue

​1-800-538-2583

​1-800-336-5530

​E

Frontier Airlines
1-800-432-1359
Not Available*
A - East
Lufthansa
1-800-645-3880
1-866-846-4283
A - West
​Qatar Airlines
​1-877-777-2827 ​1-877-578-2757 ​A-West
Southwest Airlines
1-800-435-9792
1-800-533-1305
E
​Spirit Airlines ​1-801-401-2200 ​1-800-955-8771 ​A-East
United
1-800-241-6522
1-800-323-0170
D
US Airways
1-800-428-4322
1-800-245-2966
A - West*** B/C
US Airways Express
1-800-428-4322
1-800-245-2966
F****
Virgin America
1-877-FLYVIRGIN
711
E

 

*Contact the Pennsylvania Relay Service, 800-654-5984 or 800-654-5988 for TDD/TTY.

**Delta Airlines: ticketing - Terminal E; gates and baggage claim - Terminal D.

***US Airways’ Transatlantic arrivals and departures – Terminal A-West.

****US Airways Express ticketing and gates - Terminal F; baggage claim D/E

Boarding and Deplaning Procedures
Boarding and deplaning procedures are the responsibility of the individual air carrier. Please contact an airline representative or your travel agent prior to your trip to the Airport for questions or concerns.

Flight and Gate Information

Passengers can get up-to-date flight and gate information by dialing 800-PHL-GATE (800-745-4283) or visiting www.phl.org