Communications Assistance

Pay Telephones

All pay telephones are hearing aid compatible and have volume controls. Currently, there are approximately 27public payphones attached with Telecommunication Devices for the Deaf (TDD/TTY) located throughout the Airport in Terminals A-West through F. Signs are located at every bank of public payphones advising of the location of the nearest TDD/TTY; the location of the nearest TDD/TTY phone is also located on the visual paging monitors throughout the Airport. Users may dial "PHL" from any TDD/TTY phone located at the Airport to be connected to the Airport Communications Center for information; this is a free call. Wheelchair accessible telephones are located throughout the terminals. All pay telephones and TDD/TTYs in the Airport can access the Telecommunications Relay Service by dialing “711.” This service permits persons with a hearing or speech disability to use the telephone system via a TDD/TTY or other device to call persons with or without such disabilities.

TDD/TTY Public Pay Telephone Locations

TERMINAL A-West

International Arrivals Hall – Third Floor.

Ticketing – at opposite ends of the building, adjacent to restrooms.

Concourse –

Outside restroom at Gate A-15

Outside restroom at Gate A-16

On wall at Gate A-18

On wall at Gate A-21

 

TERMINAL A-East

Bag Claim – On the wall near the doors that lead to the parking garage.

Ticketing – Underneath the escalators opposite American Airlines’ ticket counter.

Concourse – On the wall opposite Gate A-2.

 

A-B WALKWAY

At entrance to moving sidewalk going from Terminal B to Terminal A-East.

 

TERMINAL B

Bag Claim – On the walls adjacent to restrooms at both ends of the building.

Ticketing – On pedestal, opposite ticket counter position number 27.

Concourse – On the wall between Gates B-3 and B-5.

 

TERMINAL C

Bag Claim – On the walls adjacent to restrooms at both ends of the building.

Ticketing – On pedestal, opposite ticket counter position number 27.

Concourse – On the wall between Gates C-20 and C-22.

 

TERMINAL D

Bag Claim – On wall in Continental carousel area.

Ticketing – On wall adjacent to Continental ticketing counter.

Concourse – On the wall across from Gate D-6.

 

TERMINAL E

Bag Claim – On the wall near the restroom opposite the escalator.

Ticketing – On wall opposite Delta Air Lines’ ticket counter.

Concourse – On the wall between Gates E-3 and E-5.

 

TERMINAL F

Bag Claim – On pedestal, between baggage carousels.

Ticketing – On pedestal, across from the Information Counter.

Concourse –

• On wall near entrance to Gate F-7.

• On wall at entrance to Gate F-13.

• On wall across from the entrance to Gate F-23.

 

Video Phones

The Airport has 2 video phones: Across from Gate C-16 and in Terminal F near Gate F-10. These units provide Video Relay Service (VRS) and Telecommunications Relay Service (TRS). VRS uses a video interpreter to help people who have hearing and speech impairments communicate with anyone anywhere. TRS provides a similar service but utilizes a text/typing interpreter to communicate instead of video. The VRS and TRS services are free for domestic calls and for international calls to most countries; calls to other countries may be made using a calling card or credit card.

Pay Email

Pay Email Internet Access Units are available throughout the terminals. These units provide computer and Internet access as well as domestic and international calling. They also provide access to free Video Relay Service (VRS) and Telecommunications Relay Service (TRS) to persons with hearing/speech disabilities.

 

Visual Paging

The Airport has installed 169, large, easy-to-read LCD monitors throughout the terminals that visually convey information broadcast over the public address system. Like audio announcements, visual messages can be presented in several languages. The monitors also direct persons to the nearest TDD/TTY phone to obtain messages. The Airport has approximately 30 TDD/TTY phones that can contact the Airport Communications Center at no cost. Callers wishing to page someone in the Airport can call (215) 937-6937 (TDD/TTY: 215-937-6755), or 6937 from a white courtesy phone inside the Airport.