Facilities

Accessible Restrooms 

Accessible restrooms are located throughout the Airport terminal facility in approximately 47 separate locations. These facilities are indicated by the International Symbol of Accessibility.  Companion Care Restrooms are situated adjacent to the Men’s and Women’s restrooms in more than 40 of these 47 locations.  

 

 

 

Airport Information Counters

Airport information counters are located in the terminals near the security checkpoints (in Terminal F, a counter is also located near Gate F-10). In Terminals A-West, B and C, counters are located beyond the security checkpoint. In Terminals A-East, D, E and F counters are located both inside and outside the security checkpoint area. General Airport information and assistance as well as worldwide airport operating and weather conditions are just a few of the technological amenities available to all passengers. This complimentary service is offered 24 hours in Terminals B, D and F, and from 7:00am to 11:00pm in all other terminals.

Automated External Defibrillators (AEDs)

Automated External Defibrillators, or AEDs, are located in the public areas of the terminal. There are approximately 100 units in the terminals and their locations adhere to American Red Cross spacing standards (1 minute walking time between units). These devices can be used to automatically diagnose potentially life threatening cardiac symptoms and may be used to treat them.

Automated Teller Machines (ATMs)

Automated Teller Machines, or ATMs. New state-of-the-art Automated Teller Machines, or ATMs, have been installed in 17 locations throughout the Airport. These “talking ATM’s” are all equipped with earphone jacks for audio access. Braille identifiers are also provided in many different areas of the machines. For your convenience, directions are provided in multiple languages. Additional ATMs are scheduled for installation in new locations throughout the Airport.

Security Checkpoints

To help expedite your passage through the security checkpoint and for information on what items are prohibited onboard the aircraft, log onto the TSA website at www.TSA.gov or call 1-866-289-9673. Email: tsa-contactcenter@dhs.gov.

The TSA has specially designated lanes at security checkpoints for persons with disabilities.

Stringent new passenger and baggage screening requirements will take extra time. Plan to arrive at least two hour before a domestic departure and at least three hours before an international departure; allow more time during peak travel periods. Please check with your airline for more specific check-in times. 

Travelers or families of passengers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. The hours of operation are: Monday through Friday, 9:00 a.m.–9:00 p.m. EST, excluding federal holidays. TSA recommends that passengers call approximately 72 hours ahead of travel.