Frequently Asked Questions

Q. How can I go about getting wheelchairs or electric cart service?

A. Individual airlines provide wheelchair service; US Airways provides electric cart as well as wheelchair service to its passengers. When making an airline reservation, advise your airline that this service will be needed at the Airport. It is advisable to confirm this request prior to your departure day. Airline personnel at the Airport will facilitate this service.

Q. Does the Airport have bus service that’s equipped for wheelchairs?

A. Yes. An Airport shuttle bus provides service to and from the Economy Parking Lot and between the various terminals and is fully equipped to accommodate wheelchairs. The buses are operated by First Transit, which can be contacted at 215-365-3477. Any problems regarding the shuttle bus should be reported to the Airport Communications Center at 215-937-6937 (TDD/TTY, 215-937-6755). Comments can be e-mailed to: comments@phl.org.

Q. What is the recommended procedure for dropping off passengers with disabilities?

A. Designated temporary loading and unloading spaces are located on the Departing Flights Road in front of each terminal. These areas are clearly marked with the International Symbol of Accessibility and are on accessible routes equipped with curb ramps to facilitate entering the terminal. These spaces are designated areas only for dropping off or picking up passengers and vehicles may never be left unattended in front of the terminal building due to safety and security regulations, or they will be ticketed and towed.

Handicapped parking is also available near the elevators in the Garages and in Short-Term parking on the ground level of the Garages. Vehicles parked in Handicapped spaces must have handicapped license plates or placard displayed. Oversize vehicles such as wheelchair equipped vans that cannot enter the garages due to height limitations (6 feet) can park in the Short-Term lots at the less-expensive Garage rate for visits less than 24 hours. These vehicles must have handicapped license plates or placard displayed.

Q. Can I rent a car with hand controls?

A. Yes. Most rental car agencies require at least 72 hours notice for vehicles with hand controls. You should contact the car rental company directly.

Q. What is the recommended procedure for picking up passengers with disabilities?

A. To pick up passengers with disabilities who are waiting at curbside outside the baggage claim on the Arriving Flights road, vehicles may stop in designated spaces marked “Reserved Loading.” If the passenger is not ready to be picked up at curbside or is being met inside the baggage claim or the terminal, motorists can park in the Short-Term Lot on the ground level of the Garages across from the baggage claim or in the Garages. Elevators are located in all baggage claim areas and can be used to access the Garages. Handicapped parking is also available near the elevators in the Garages and in Short-Term parking. Vehicles parked in Handicapped spaces must have handicapped license plates or placard displayed. Oversize vehicles such as wheelchair equipped vans that cannot enter the garages due to height limitations (6 feet) can park in the Short-Term lots at the less-expensive Garage rate for visits less than 24 hours. These vehicles must have handicapped license plates or placard displayed. If assistance is needed in transporting luggage, skycap service is available in all baggage claim areas.

Q. Does the Airport have moving walkways?

A. Yes. Moving walkways are available in 10 locations: On the walkway between Terminal A-East and Terminal A-West, on the connector bridge between the Terminal A-West bag re-check area and Terminal A-East, on the 3rd floor walkway in Terminal A-West, on the walkway between Terminals A-East and B, between Terminals B and C behind the row of shops, on the walkway between Terminals C and D and along the pedestrian bridges on the way to bag claim in Terminals B, C, D and E.

Q. Can I get prescriptions filled in the Airport?

A. The Airport does not have a pharmacy. CNBC News, Hudson News and Stellar News sell a variety of non-prescription medications.

Q. Does the Airport offer a facility where one can lie down and take a nap before boarding their flight?

A. Minute Suites, located on the Terminal A/B walkway post-security, offers private suites for an hourly fee where one can take a nap, relax or conduct business.

Q. Are there accessible public transportation services available at the Airport?

A. The accessible SEPTA Airport Regional Rail Line platforms are accessible from the pedestrian walkways between the terminals and the bag claims at Terminals A-East, B, C, D and E (Terminal F passengers board/exit at Terminal E). Trains to Center City Philadelphia depart every 30 minutes between 5:09 AM to 12:09 AM and stop at Terminals E, C/D, B and A-East before continuing to Eastwick, University City, 30th Street Station, Suburban Station and Jefferson (Market East). Connecting service to other SEPTA Regional Rail Lines and Transit Routes, Amtrak and New Jersey Transit is available at 30thStreet. All stations between the Airport and Market East are accessible. Airport Line service from Center City (Suburban Station) to the Airport operates between 4:25 AM and 11:30 PM. Travel time between the Airport and Center City is approximately 25 minutes.

The one-way fare to Center City is $8.00 cash only ($3.00 additional for connections to other SEPTA Regional Rail Lines). Purchase an Individual Independence Pass from the conductor for $12.00 or a Family Independence Pass (good for one family of up to 5 people traveling together) for $29.00. Both provide unlimited travel on SEPTA buses, trolleys, subways and Regional Rail for one whole day.

SEPTA accessible bus service is provided by the Routes 37 (to/from South Philadelphia), 108 (to/from 69th Street Transportation Center) and 115 (to/from Suburban Square in Ardmore). Bus fare costs $2.25; transfers are $1.00 (exact fare, cash only). SEPTA buses board at Zone 1 outside the baggage claim at Terminals A-East, B, C, D and E (Terminal F passengers board/exit at Terminal E). For more information, contact SEPTA at 215-580-7800 (TDD/TTY, 215-580-7853), or visit www.septa.org.

Q. Whom may I contact at the airport if I have other questions or need additional information about accessibility/ADA related issues?

A. Contact the Airports ADA Coordinator

Philadelphia International Airport

Terminal D/E
Philadelphia, PA 19153
215-937-6840
1-800-PHL-GATE (1-800-745-4283)
TDD/TTY: 215-937-6755
Fax: 215-937-6497
www.phl.org