Mobility Assistance

Mobility Assistance throughout the Airport

Individual airlines provide wheelchair service; US Airways provides electric cart as well as wheelchair service to its passengers. When making an airline reservation, advise your airline that this service will be needed at the Airport. It is advisable to confirm this request prior to your departure day. Airline personnel at the Airport will facilitate this service.

The airlines are required, under the Air Carrier Access Act, to provide wheelchair assistance upon request. If wheelchair assistance is not provided, then the passenger may request to speak with the airline’s Complaints Resolution Official (CRO). Each airline must have at least one CRO available at the airport during times of scheduled carrier operations. The CRO can be available by telephone.

Complaints dealing with wheelchair availability or those alleging discriminatory treatment by air carrier personnel can be directed to the U.S. Department of Transportation’s Aviation Consumer Protection Division, which can be contacted as follows. (Hours are Monday – Friday, 9:00 am through 5:00 pm, Eastern Standard Time).

Voice: 1-800-778-4838
TDD/TTY: 1-800-455-9880
E-mail: airconsumer2@dot.gov
Regular Mail:
Aviation Consumer Protection Division (C-75-D))
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, D.C. 20590

Elevators

Elevators are available between the lower and upper levels, in the bag claim areas and all parking garages. Elevators with Braille signage and raised numbers are in each of the terminals and parking garages.

Moving Walkways

Moving walkways are available in 10 locations: on the walkway between Terminal A-East and Terminal A-West, on the connector bridge between the Terminal A-West bag re-check area and Terminal A-East, on the 3rd floor walkway in Terminal A-West, on the walkway between Terminals A-East and B, between Terminals B and C behind the row of shops, on the walkway between Terminals C and D and along the pedestrian bridges on the way to bag claim in Terminals B, C, D and E.