Accessibility at PHL


Welcome to Philadelphia International Airport. We are keenly interested in serving the needs of all our travelers and we hope your travel experience through the Airport is an enjoyable one. We offer a Preflight Checklist and Voluntary Notification Card as well as Getting Around PHL, a guide for travelers, a guide for travelers with disabilities, to familiarize you with the Airport’s services and facilities that are available to travelers with disabilities.

Philadelphia International Airport is owned and operated by the City of Philadelphia. However, it is important to know that many of the services provided to our travelers are provided directly and exclusively by the airlines and other agencies. The City of Philadelphia leases facilities to these parties. Many services such as skycaps, sighted guides, or electric carts and wheelchairs are provided by the airlines. If assistance is necessary, advance notice may be given to the appropriate airline. This can be done by calling your airline directly or by contacting your travel agent. The Airport does not provide these services.

Please click below to visit the Airlines’ Accessibility pages directly.

Alaska Airlines (AS)
Air Canada (AC)
American Airlines & American Eagle (AA)
British Airways (BA)
Delta Air Lines & Delta Connections (DL)
Frontier Airlines (F9)
Lufthansa German Airlines (LH)
Qatar Airways (QR)
Southwest Airlines (WN)
Spirit Airlines (NK)
United (UA)

People with disabilities who are planning to visit the City of Philadelphia can receive information relating to accessibility in the City by visiting the website       

Contact Information

Comments, questions and complaints about this information and/or ADA/Accessibility services and facilities at Philadelphia International Airport may be directed to the following.

Lucinda West
ADA Coordinator
Division of Aviation
Philadelphia International Airport (PHL)
Terminal D-E, Third Floor
Philadelphia, PA 19153
Telephone: 215-937-5536
Fax: 215-863-3887
TDD/TTY: 215-863-3969