Comments

Thank You for Choosing PHL. We Value Your Opinion

At Philadelphia International Airport, we appreciate your business and we are interested in your opinion on Airport services, facilities, and amenities. In order to assist us in our mission to provide a customer-friendly, world-class airport, we want to hear about your experience at PHL. Please share your opinions with us by completing the feedback form below. If you would like us to contact you regarding your experience, please provide your phone number and, or email address in the appropriate spaces. Thank you for choosing Philadelphia International Airport.

AIRPORT VISIT
 
ROADWAYS

Roadway Signage

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Landscaping/appearance

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
PARKING
 

Operation of Facility

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Signage

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
AIRLINES
 

Skycap Service

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Courtesy/customer Service

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Baggage claim

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Assistance w/special needs

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
SECURITY SCREENING
 

Rating

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
TERMINALS
 

Cleanliness/appearance

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Interior Signage

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Restroom cleanliness/maintenance

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Accessibility

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Elevators/escalators

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Courtesy telephone operator

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Airport information counter

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Flight Information Displays

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
FOOD/BEVERAGE CONCESSIONS
 

Appearance

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Quality of products

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Courtesy of Personnel

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Pricing

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
SHOPS & SERVICE
 

Appearance

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Quality of products/services

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Courtesy of Personnel

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Pricing

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
GROUND TRANSPORTATION
select

Availability

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Operation

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Courtesy of Personnel

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Signage

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Ground transportation information counter

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
WEBSITE USABILITY

Overall layout & design

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Ease of navigation

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent

Helpfulness of information

  • NA
  • Poor
  • Bad
  • Average
  • Good
  • Excellent
 
ADDITIONAL

May We Contact You Regarding Your Experience at PHL?

Daffodils in Terminal F