The airport has a variety of accessible services and facilities that are available to travelers with disabilities. Detailed information on services for travelers with disabilities can be found in the Getting Aroung Guide
Travelers or families of passengers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint. The hours of operation are: Monday through Friday, 9 a.m. - 9 p.m. EST, excluding federal holidays. TSA recommends that passengers call approximately 72 hours ahead of travel.
Philadelphia International Airport (PHL) has collaborated with autism specialists, the U.S. Department of Homeland Security’s Transportation Security Administration (TSA), The Gray Center, and participating airlines at PHL to develop the Airport Autism Access Program. This Program provides opportunities for children with autism and their families to become familiar with traveling through PHL, and includes Social Stories™ by Carol Gray and a simulated airport experience. For more information about this Program, please contact firstname.lastname@example.org