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Airport Communications Center |
For general airport, airline information and language
assistance, the Airport Communications Center is available 24 hours a day, by
calling (215) 937-6937 or TDD: (215) 937-6755.
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Airport Information Services |
Airport Information Counters are located in each
terminal. General information and assistance, worldwide airport operating
conditions and weather updates are just a few of the technological and customer
service options available to all passengers. This complimentary service is
offered 24 hours a day in Terminals B, C and D and from 7:00 AM-11:00 PM in all
other terminals.
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Automated Teller Machines (ATM) |
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Currently, there are seventeen (17) Automated Teller Machine (ATM)
locations throughout the Airport. These locations are as follows:
- Terminal A-West: International Arrivals Hall and near Gate A-18
- Terminal A-East: Baggage Claim, post-security near the checkpoint and near Gate A-13
- Terminal B: Post-security near the checkpoint and near Gate B-5
- Terminal B/C: Across from the Food Court and in Baggage Claim
- Terminal C: Post-security near the checkpoint and near Gate C-21
- Terminal D: The entrance to the concourse and near Gate D-5
- Terminal D/E Connector: Post-security near the Information Counter
- Terminal E: The entrance to the concourse and near Gate E-3
- Terminal F: In the hub near the Food Court
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Business Services |
The UPS Store on the Terminal A-East/B Connector offers
a variety of services including shipping, faxing, and photocopying as well as
stationery items and computers with Internet access.
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Check Cashing Facility |
America's Cash Express on the Terminal A-East/B Link
offers check cashing, money orders and transfers, bill payments and
more.
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Children's Play Areas |
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Ideal for children ages 1
to 7, the Aviation Play Station is located in Terminal D adjacent to Gate D-10
and in Terminal A-East near Gate A-1. The Aviation Play Station features
interactive displays specifically designed to introduce children to the
exciting world of aviation. Hands-on items include a jumbo-jet where children
can get inside to be both passengers and crewmember, and a smaller airplane
featuring hand controls where children can activate a spinning propeller. The
Aviation Play Station serves as a welcome refuge to passengers traveling with
children by not only serving as a play area, but as an educational tool as
well.
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Duty Free Shops |
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International Shoppes
offers duty-free merchandise to international passengers in Terminals A-West
and A-East. Passengers on non-stop international flights can purchase duty free
items such as liquor, cigarettes, perfume, and watches prior to boarding.
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Elevators and Escalators |
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Elevators and escalators
are available between the lower and upper levels in the ticketing and baggage
claim areas and in some concourse areas. Elevators are in each of the seven
terminals and parking garages. Braille signage and raised numbers identify
these services.
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Flight and Gate Information |
Passengers can acquire flight arrival and departure
times as well as gate assignments by calling 1-800-PHL-GATE (1-800-745-4283),
or by visiting the Flight Info section of this
web site. The web site information can be sorted by airline, city or time.
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Food, Beverage and Retail Program |
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Philadelphia Marketplace,
the Airport's award-winning concessions developer, offers more than 160
national name-brand and local food, beverage and retail shops and services. The
Airport's concessions program has earned numerous industry awards for quality,
variety, innovation, and customer service. For a complete listing of food,
beverage, retail shops and services, visit the Philadelphia Marketplace Food &
Shops.
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Hospitality Program |
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The Airport's Hospitality
Program assists passengers during emergency and weather situations when flight
operations are disrupted. Airport representatives provide passengers with hotel
and ground transportation information as well as snacks, pillows, blankets and
other comfort items.
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Language Assistance |
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International travelers
can conveniently get language assistance anywhere in the Airport by calling the
Communications Center from any white Airport information telephone or by
speaking directly to a bilingual receptionist at the Passenger Assistance
Counter located at the exit to U.S. Customs in the Terminal A-West baggage
claim area.
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Luggage Carts |
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Luggage carts are
available throughout the Airport to assist passengers with their baggage for a
fee of $4.00, which can be paid for with credit cards.
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Mail Facilities |
Mailboxes are located in Terminal A-West near Gate A-17, in Terminal A-East near Gate A-1, on the Terminal C/D walkway near Terminal D, and in Terminal F near Gate F-10. Parcel drop boxes are located in Terminal A-East near Gate A-1, in The UPS Store on the Terminal A-East/B walkway near Terminal B, and on the Terminal C/D walkway near Terminal D. The UPS Store is a full-service postal facility.
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| Pet
Relief Areas |
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The Airport provides 7
pet relief areas ranging in size from 250 to 600 square feet. The fenced-in
facilities consist of a 4-inch deep mulch surface, biodegradable pet waste bag
dispenser and receptacle, bench, faux hydrant and dog paw print. The areas are
located on the Departures Road between Terminals A-West and A-East as well as
Terminal B/C Ticketing and the Airport Communications Center; adjacent to
Terminal E and Terminal F; on the Arrivals Road adjacent to Terminal A-East bag
claim; on the Commercial Vehicle Road (south side of bag claim nearest to SEPTA
train platform) at Terminal B bag claim and Terminal E bag claim.
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| Travelers with Disabilities |
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The Airport provides a variety of services, facilities and amenities for travelers with disabilities. Many of these services can be found on this page. More information is available in Getting Around PHL, a guide designed to assist travelers with disabilities in navigating the Airport and to inform them of the various services, facilities and amenities that are available to them.
Airport Autism Access Program
Philadelphia International Airport (PHL) has collaborated with autism specialists, the U.S. Department of Homeland Security's Transportation Security Administration (TSA), The Gray Center, and participating airlines at PHL to develop the Airport Autism Access Program. This Program provides opportunities for children with autism and their families to become familiar with traveling through PHL, and includes Social StoriesT by Carol Gray and a simulated airport experience. For more information about this Program, please contact accessibility@phl.org
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Restrooms |
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Accessible restrooms are
available throughout the main terminal area, in the concourse areas and baggage
claim. Additionally, some facilities are equipped with children's changing
tables. Family restrooms are also located throughout the Airport.
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Shoe-Shine Stands |
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Locations are in
Terminals A-East, B, D and F.
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Telephones |
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Public telephone banks
are located throughout the Airport complex and meet the Americans with
Disabilities Act (ADA) height restrictions. Telephones with amplified volume
controls are standard to most telephones, and all phones are hearing-aid
compatible.
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Telecommunications Devices for the Deaf (TDD Phones) |
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Currently, there are approximately 30
public TDD phones located throughout the Airport. Locator signs for the closest
TDD phones are positioned at each bank of telephones in the Airport.
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Travelex |
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Passengers are provided
with a number of services including: flight insurance, foreign currency
exchange, global link phone cards and fax machines. Travelex
has locations in Terminal A-West, the International Arrivals Hall, Terminal
A-East, and Terminal D and can be reached by telephone at
215.365.8350.
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USO |
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The USO at Philadelphia
International Airport provides a friendly, comfortable place along with many
amenities and services for military personnel traveling through the Airport.
The USO is staffed around the clock and is located post-security on the first
floor of Terminal A-East near Gate A-11.
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Video Phones |
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Video phones to assist hearing and speech-impaired travelers are located in Terminal C across from Gate C-16.
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Visual Paging |
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There are 147 LCD visual paging monitors are located throughout the Airport. The visual paging monitors communicate messages that are also broadcast over the Airport's public address system.
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Wireless Internet Access |
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The Airport offers free Wireless Internet access to everyone, every day. To utilize this service, users must have a computer with built-in Wi-Fi technology or an 802.11b network interface card.
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Workstations |
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There are 33 sit-down units with pay telephones or Pay Email units, power outlets and a seat or bench located in Terminals A-West, D, and F. In addition, there are approximately 12 sit-down units that have power outlets and a seat or bench in Terminal A-West.
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