Philadelphia International Airport

Survey

Online Comment Card

Thank you for choosing PHL.org and Philadelphia International Airport for your travel needs. The Airport continuously looks for ways to improve its facilities and services in order to better serve the traveling public. In addition to numerous terminal and roadway improvements, PHL has worked tirelessly over the past several months to develop a new website that is more user friendly. However, to provide the highest level of service possible, we look forward to and welcome feedback from the traveling public. The following survey was designed to help us serve you better. Please take a few minutes and let us know how we are doing.

WEBSITE USABILITY	(5=Excellent, 1=Poor, NA=Not Applicable)
Overall layout & design	5 4 3 2 1 NA
Ease of navigation	5 4 3 2 1 NA
Helpfulness of information	5 4 3 2 1 NA
What did you like most about our new website? What, if anything, do you think needs improvement?

ROADWAYS	(5=Excellent, 1=Poor, NA=Not Applicable)
Roadway Signage	5 4 3 2 1 NA
Landscaping/appearance	5 4 3 2 1 NA

PARKING	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Garage/Lot:
Operation of Facility	5 4 3 2 1 NA
Signage	5 4 3 2 1 NA

AIRLINES	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Airline:
Skycap Service	5 4 3 2 1 NA
Courtesy/customer Service	5 4 3 2 1 NA
Baggage claim	5 4 3 2 1 NA
Assistance w/special needs	5 4 3 2 1 NA

SECURITY SCREENING	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
	5 4 3 2 1 NA

TERMINALS	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
Cleanliness/appearance	5 4 3 2 1 NA
Interior Signage	5 4 3 2 1 NA
Restroom cleanliness/maintenance	5 4 3 2 1 NA
Accessibility	5 4 3 2 1 NA
Elevators/escalators	5 4 3 2 1 NA
Courtesy telephone operator	5 4 3 2 1 NA
Airport information counter	5 4 3 2 1 NA
Flight Information Displays	5 4 3 2 1 NA

FOOD/BEVERAGE CONCESSIONS	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
Appearance	5 4 3 2 1 NA
Quality of products	5 4 3 2 1 NA
Courtesy of Personnel	5 4 3 2 1 NA
Pricing	5 4 3 2 1 NA

SHOPS & SERVICE	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify Terminal:
Appearance	5 4 3 2 1 NA
Quality of products/services	5 4 3 2 1 NA
Courtesy of Personnel	5 4 3 2 1 NA
Pricing	5 4 3 2 1 NA

GROUND TRANSPORTATION	(5=Excellent, 1=Poor, NA=Not Applicable)
Identify mode: shuttle bus taxi limousine rental car train
Availability	5 4 3 2 1 NA
Operation	5 4 3 2 1 NA
Courtesy of Personnel	5 4 3 2 1 NA
Signage	5 4 3 2 1 NA
Ground transportation information counter	5 4 3 2 1 NA

AIRPORT VISIT
Date:
Time:
Additional Comments:

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