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Philadelphia
International Airport is dedicated to meeting the needs of our travelers with
disabilities. The Airport provides services and facilities that are designed to
assist passengers in moving through the Airport safely and efficiently.
Passengers with disabilities may request wheelchair assistance from
the airlines. The airlines are required under the Air Carrier Access Act to
provide wheelchair assistance upon request. If wheelchair assistance is not
provided, then the passenger may request to speak with the airline's Complaints
Resolution Official (CRO). Each airline must have at least one CRO available at
each airport during times of scheduled carrier operations. The CRO can be
available by telephone.
Complaints dealing with wheelchair
availability or those alleging discriminatory treatment by air carrier
personnel can be directed to the U. S. Department of Transportation's Aviation
Consumer Protection Division, which can be contacted as follows. (Hours are
7:00AM through 5:00PM, EST.)
Aviation Consumer Protection Division
U. S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, D.C. 20590
Voice: 800-778-4838
TTD/TTY: 800-454-9880
FAX: 202-366-5944
airconsumer@ost.dot.gov
PHL has instituted a service to assist travelers with disabilities and elderly
travelers who are already at the airport in obtaining wheelchair assistance. To
utilize this service, please call 6700 from any white Information telephone in
the airport (or TDD/TTY 215-937-6755).
Communication with Deaf, Hard
of Hearing, and Speech disabled community
Philadelphia International
Airport has installed two Interpretype® devices that provide a means of
non-verbal, face to face communication to connect the non-signing hearing
community with the Deaf, Hard of Hearing, and Speech disabled community. These
two devices are located at the Information Counters located at Terminal B
(inside the security checkpoint) and Terminal D (before the security
checkpoint).
In this section, you will
find our NEW
"Getting Around - A Guide For Travelers
With Disabilities,"
as well as:
- When making
reservations either with your travel agent or airline, inform them of any
assistance you may require.
- To find out about
accessibility on board the airplane, contact your airline representative in
advance of your trip.
- Airlines are
responsible for providing wheelchairs, electric carts, assistance in boarding
and deplaning an aircraft, assistance onboard the aircraft, and assistance in
claiming baggage. Inquiries about these services should be made at the time you
make reservations.
- Airport-owned mobile
lifts are available to the airlines to transport passengers to and from
commuter aircraft.
Comments or questions
about PHL accessibility issues should be directed to the ADA Review Committee
at 215-937-5513.
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