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| What is the
Volunteer Information Program? |
| While traveling by plane and visiting an unfamiliar Airport can be an
exciting venture, it can also be stressful and confusing. That is where a
Philadelphia International Airport volunteer becomes a VIP. Imagine arriving in
the Airport and not knowing your gate location, where to pick up your baggage
or get something to eat, rent a car, catch a shuttle service, page someone,
locate a wheelchair or look for a flight on a monitor. Imagine a VIP seeing the
confused look on your face, approaching you with a warm smile and gently
asking, "Can I help you?" Imagine the relief and welcome feeling that washes
away your anxiety. Imagine being the VIP that made this confused stranger feel
at home.
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Mission Statement |
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The Volunteer Information
Program at Philadelphia International Airport, through its dedicated corps of
volunteers, provides friendly, helpful assistance to the more than 31 million
travelers who use the Airport every year. This is accomplished through gracious
volunteers providing information on how to locate services and facilities as
well as answering questions.
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VIP Goals |
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The following are goals
of the Volunteer Information Program:
- To welcome travelers
and visitors to Philadelphia International Airport
- To provide assistance
and information in a friendly, timely and courteous manner so as to make
travelers' and visitors' stay at the Airport pleasant and relaxing
- To project a warm,
friendly and hospitable impression of the Airport, city and region
- To assist Airport
staff and fellow volunteers in carrying out the goals and mission of the
Volunteer Information Program
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VIP Qualifications |
- Friendly, outgoing
personality
- Must be at least 18
years of age
- Ability to approach
and communicate comfortably and articulately with a wide diversity of
individuals
- A desire to get
actively involved in a challenging and interesting volunteer
program
- Ability to interact
with fellow volunteers and work in a team environment
- A willingness to learn
about all aspects of the Airport and be informed about tourist and cultural
offerings in the Philadelphia region
- Reliability -
Volunteers should commit to at least 8 hours per month
- Dedication -
Volunteers should commit at least 6 months to the program after
training
- Punctuality
- Enthusiasm
- Be physically able to
perform the duties of the job
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VIP Duties |
- Meet and greet
travelers and visitors with a warm, caring and knowledgeable
presence
- Assist visitors in
navigating the Airport smoothly and locating gates, services and
amenities
- Answer questions about
Philadelphia International Airport’s services, facilities and amenities as
well as know where to find the answers to travelers’ and visitors’
questions
- Provide valuable
feedback for the improvement of facilities and services
- Assist with Airport
special events, airline inaugurals, special projects and other Airport-related
activities
- Conduct airport tours
for school children, organizations and special groups
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VIP Benefits |
- Free parking any time
in Employee Parking Lot
- PHL concession
discounts
- Volunteer social
functions
- Meeting and
socializing with volunteers who have similar interests
- The satisfaction that
comes with helping others
- The gratitude of the
thousands of passengers served every day
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VIP Commitments |
- Attend a comprehensive
training session
- A commitment to
teamwork
- Willingness to follow
instructions as well as give and accept feedback
- Volunteer at least 8
hours per month. Program hours are from 7:00 AM to 7:00 PM seven days per
week
- Be flexible and
reliable
- Volunteer at least 6
months after training
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VIP Attire |
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Volunteers must present a
neat, professional appearance, as they are visitors' first impression of
Philadelphia and the Airport.
The uniform consists of:
- Gold button-down vest
and blue tie provided by the PHL Volunteer Information Program
- White shirt or blouse
(provided by volunteer)
- Blue/black pants or
skirt (provided by volunteer)
- Comfortable shoes (a
must, provided by volunteer)
- Volunteer name tag
(provided by PHL)
- A welcoming smile
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How to become a VIP |
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To become an Airport
VIP:
- Call 215-937-7809 for
an application, or e-mail: phlvolunteers@phl.org. (Note: some
email sources will not be processed (e.g. Yahoo) so please call 215-937-7809
for assistance.)
- Submit an application
to:
Volunteer Information
Program
Philadelphia International Airport
Executive Offices -
Terminal E
Philadelphia, PA 19153
- Attend an interview
session.
- Complete a training
program, including on-the-job training
- Complete a background
check
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What our volunteers have said |
"Travelers
from France are delighted when I use their language to offer assistance."
"Working here is great…the vast array of people is different from
other volunteer programs where you are limited to the people you come in
contact with."
"People are often grateful just for a listening ear or
an expression of sympathy when a flight is canceled or missed."
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