When making an airline reservation, advise your airline that this service will be needed at the Airport. It is advisable to confirm this request prior to your departure day.
Complaints dealing with wheelchair availability or those alleging discriminatory treatment by air carrier personnel can be directed to the U.S. Department of Transportation’s Aviation Consumer Protection Division, (Monday – Friday, 9:00 am through 5:00 pm, Eastern Standard Time).
Aviation Consumer Protection Division (C-75-D))
U.S. Department of Transportation
1200 New Jersey Avenue, SE
Washington, D.C. 20590