Accessibility Assistance at Security Checkpoints
TSA Cares provides travelers with disabilities, medical conditions and other special circumstances additional assistance during the security screening process.
You may contact TSA Cares prior to traveling to request personal assistance through security or to ask questions about screening policies, procedures and what to expect at the security checkpoint. Please call if there is less than 72 hours before your flight, otherwise you may use their online form. For more information, call (855) 787-2227 or online at Request for TSA Cares Assistance | Transportation Security Administration.
Accessible Car Service
Sarah Car Care, Inc.
7147 Lynford Street
Philadelphia, PA 19149-1113
Mobile: (215) 939-5775
Fax: (267) 343-5284
Airport Information Counters
Airport information counters are in every terminal.
Animal Relief Areas are located on the exterior of the buildings and inside the terminals. These areas provide appropriate facilities for service animals as well as pets and other animals that are visiting the Airport.
Amenities and Restrooms
Accessible drop-off areas equipped with curb ramps are provided throughout the arrival and departure vehicle loading zones. Throughout the airport restrooms, elevators, signage, telephones, restaurants, drinking fountains, diaper changing facilities and other amenities available for public use comply with the Americans with Disabilities Act (ADA). For more information, to request an accommodation or to submit a complaint about accessibility issues at PHL please contact [email protected] or submit an online form at PHL ADA Coordinator | PHL.org
Cell Phone Waiting Lot
The Airport provides a free Cell Phone Waiting Lot on Airport less than one minute from the baggage claim areas. To reach the lot from I-95 North or South or Route 291, follow the signs to Philadelphia International Airport. Take the Arriving Flights roadway into the Airport and follow the signs for the Cell Phone Waiting Lot.
Airport Accessible Parking Options
The Philadelphia Parking Authority operates Short-Term, Garage and Economy parking facilities at the Airport. Accessible parking spaces are located close to the elevators in the garages, bus stops in the Economy Parking lot and bag claims in Short-Term (ground level of the garages) lots.
- Short-Term (ground level of the garages) parking is recommended for brief visits of up to 1 hour.
- Garage parking is less expensive than Short-Term parking for visits of more than 3 and 1/2 hours. Height limit of this garage is 6 ft. Oversize wheelchair equipped vans that are unable to enter the garages due to the height limit (6 feet) can park in Short-Term (ground level of the garages) and will be charged the less-expensive Garage rate for visits less than 24 hours. These vehicles must have Accessible license plates or placard displayed. For visits longer than 24 hours, oversize vehicles that cannot enter the garages can park in the Economy Lot.
The Airport operates a free shuttle bus that is wheelchair accessible and has “kneeling” capability to and from parking facilities.
For more information on the Airport's parking facilities, contact the Philadelphia Parking Authority at:
Philadelphia Parking Authority
Your comments and suggestions can also be sent to [email protected]. The mailing address is: One Main Toll Plaza, Philadelphia International Airport, Philadelphia, PA 19153.
Rental Car Information
A number of car rental facilities are conveniently located at Philadelphia International Airport. Rental agencies provide frequent free shuttles between all bag claims and their rental car facility. All rental car shuttles pick-up from Zone 2 on Arrivals Road. *Contact the Pennsylvania Relay Service, 800-654-5984 or 800-654-5988 for TDD/TTY
SEPTA’s Customized Community Transport (CCT Connect)
Service picks up registered passengers, seniors and individuals with disabilities at Zone 1 located outside of each bag claim area. To schedule a pick-up, registered users may call 215-580-7700 (TDD/TTY 215-580-7712)
For additional SEPTA information, call 215-580-7800 or visit www.septa.org
Taxicabs, Limousine and Shuttle Services
Germantown Cab Co.**
Phila. Taxicab Service Inc.
** Indicates Wheelchair Accessible Vehicle (WAV) Vehicle Dispatcher. WAV dispatchers are required to accept requests for WAV service and coordinate calls for service with every other dispatcher if they do not have a WAV vehicle available. Complaints? Contact enforcement at [email protected] or by phone 215-683-9440. Complaint forms are also available to be submitted online through the Taxicab and Limousine Division’s website at http://philapark.org/taxi/.
Services can be accessed at Zone 5 on the South Commercial Roadway. Proceed through Baggage Claim and follow the Ground Transportation signs for Taxis/Zone 5.
Sedan, limousine and van services can be accessed at Zone 6 on the Commercial Transportation Roadway.
Vehicles equipped with hand controls are available at all of these agencies, however, as much as 72 hours advance notice is required. Such requests must be made at the time the vehicle is reserved.
For International passengers arriving in Terminal A-West, take the elevators to the Ground Floor and follow signs to exit the facility on the Arrivals Road. Taxi services will be available there.