COVID-19 Employee Resources

Dear PHL Employees,

We hope that you and your families are healthy and safe. In 2019, Philadelphia International Airport (PHL) supported more than 96,300 jobs across the region, and over 20,000 positions at the Airport. The COVID-19 pandemic has disrupted operations at the Airport, so we understand that this has also disrupted jobs and livelihoods of those who work at or depend on the Airport. “People First” is the first point in our PRIDE values. The safety, health, and welfare of our employees, passengers, and partners has always been and continues to be a priority.

We know that by working together we can help minimize the impact of this crisis. As the situation continues to evolve, we will continue working to respond quickly and responsibly to the crisis. We have compiled COVID-19 resources which we hope you will find useful for navigating these uncertain times.



Tenants Open In-Terminal

An inventory of merchants open for business during the COVID-19 related slowdown:

Recent Articles & News Updates

August 4, 2020
The Art of Physical Distancing
Newsroom Article

July 24, 2020
As Congress Considers Additional COVID-19 Relief, PHL Provides Update On Use Of Cares Act Funding
Newsroom Article

May 8, 2020
PHL Now Required Face Coverings for Passengers and Staff
Newsroom Article

April 24, 2020
Employees, Relief and the Runway to Recovery; Video-series Announcement
Message from the CEO

April 3, 2020
PHL CEO Chellie Cameron sat down to discuss the surreal nature of directing a major airport during an unprecedented global crisis.
Message from the CEO




Employee Resources

Displaced Worker Program

PHL sponsors a displaced worker inventory, which all Marketplace tenants are required to consult as a first step in hiring. This resource will be employed during and after COVID-related layoffs. Confirm you are registered on the displaced worker inventory here.

Employment Opportunities

There are essential businesses hiring in Philadelphia and the region. Find job positions at Airport-specific hiring continues to be hosted on when positions are available.

Unemployment Benefits

You may be eligible for unemployment benefits if you were laid off, furloughed, or have reduced hours due to the COVID-19 pandemic. Customer service lines are currently seeing long wait times and both Pennsylvania and New Jersey recommend submitting your claim online. The additional $600 per week in unemployment from federal funding ended on July 31, 2020.

The CARES Act includes Pandemic Unemployment Assistance (PUS) for individuals not typically eligible for unemployment (independent contractors, gig workers, etc.). This provides up to 39 weeks of unemployment and is federally funded through December 31, 2020.

The CARES Act includes Pandemic Emergency Unemployment Compensation (PEUC) for individuals whose regular unemployment benefits have or will run out. It is a temporary federal program offering 13 weeks of unemployment compensation beginning on April 4, 2020 until December 26, 2020.

Pennsylvania Unemployment Site

COVID-19 Updates

New Jersey Unemployment Site

COVID-19 Updates


Utility, Phone and Internet

Due to the COVID-19 pandemic, many utility, phone and internet providers are implementing programs to assist customers.

If you are a Pennsylvania resident behind on your utility bills, you may qualify for the LIHEAP Crisis Recovery Program to help with past due bills. Find more information here.


Suspending service disconnections and new late payment charges for all customers until further notice.

Apply for help with your bills here.


Suspending non-payment terminations and new late payment charges until further notice. Please note that regular billing will continue.

Apply for help with your bills here.

Philadelphia Water (PA)

Suspending non-payment terminations until August 31, 2020

Apply for help with your bills here.


Suspended shut offs for residential customers due to non-payment until further notice. Customers unable to pay should call 1-800-357-2262 to arrange a deferred payment plan.

If you are low-income, disabled, or a senior citizen, apply for help with you bills here.


  • Xfinity wifi hotspots will be free to anyone until December 31, 2020
  • Internet Essentials is Comcast’s low-income internet plan. During COVID-19, it is free for 60 days to new customers free for 60 days to new customers.
  • Find out more and apply here.


  • Access from AT&T is $10 per month low-income internet plan with expanded availability during COVID-19. Find out more and apply here.
  • Waiving data overage charges through September 30, 2020.


  • Verizon offers the Lifeline low-income internet service discount of $20 per month until December 31, 2020. Find out more here.
  • If you are struggling to pay your bill, contact Verizon Customer Service.


  • If you are struggling to pay your T-Mobile bill, access your account online or call 611 to set up a payment plan.
  • TMobile Connect offers a phone plan as low as $15 per month. Find out more here.


Mortgage and Rent


Mortgage holders are encouraged to contact their lenders if they are struggling to pay their mortgage.

The federal government has information about mortgage payment options from individuals impacted by COVID-19.


Renters are encouraged to contact their landlords to develop a payment plan if they are unable to afford their rent.

  • Pennsylvania:
    • There is a moratorium on evictions and foreclosures through August 31, 2020.
    • Applications for the CARES Rent Relief Program are open. Find out more about the requirements and apply here.
    • Applications outside of Philadelphia will need to mail their application to the appropriate agency for their county, listed here.
  • New Jersey:
    • Moratorium on evictions and foreclosures until further notice (up to 60 days after state of emergency declaration lifted).
    • The NJ Emergency Rental Assistance Program is now closed. If there are any updates they will be posted here.
  • Philadelphia:
    • There is a moratorium on evictions until March 15, 2021. The Philadelphia Housing Authority notes that the eviction moratorium is for evictions related to non-payment and that rent is still due. If residents are struggling to pay rent, they can apply to the Philadelphia Rental Assistance Program described below, or apply for Hardship Waiver if they are in public housing or using housing vouchers.
    • Applications are open for the Philadelphia Rental Assistance Program until September 30, 2020 or until funding runs out. Renters can get up to $750 per months of rent due from March until November. Find out more about requirements and apply here.
    • The Emergency Housing Protection Act passed in Philadelphia. This means (1) landlords cannot charge late fees or interest on back rent until May 31, 2021, (2) renters and landlords must participate in mediation before an eviction until December 31, 2020, (3) renters struggling due to the COVID-19 pandemic can create a 9 month payment plan for back rent, and (4) renters illegally locked out can receive damages. Find out more about the Emergency Housing Protection Act here.
Credit Card Payments

Many credit card companies are offering relief to those customers who are unable to pay their bill. All ask that you contact them via their support lines.

   List of Banks Offering Relief to Customers Affected by Coronavirus



The City of Philadelphia is distributing free food boxes at many sites. Families can pick up meals for children and youth at 80+ locations throughout the city. All children and youth are eligible, and no ID is required.

For other local efforts, check your county or township website.

Multi-County Food Banks

Food Banks By County



Paid parking via our garageds resumed on June 1, 2020. If you are a PHL team member, please check with your manager for the most up-t-date employee parking information and policies.

The Economy lot is closed.

Transit service has largely resumed in the region. Passengers are required to wear face masks when on transit and in transit stations.



Occupancy is limited to comply with social distancing and passengers must wear a face mask at all times.

NJ Transit

Weekday service has resumed on buses and commuter rail routes. Occupancy is limited to 50% of vehicle capacity and passengers must wear a face mask at all times.


Offering modified service until further notice. The stations at Ashland, Westmont, City Hall and 12/13th & Locust are closed. Passengers must wear a face mask at all times.