Dear PHL Employees,
We hope that you and your families are healthy and safe. As operations resume more fully at PHL, we are pleased to welcome back many of the positions that were disrupted during the COVID-19 pandemic. We have introduced new standards and procedures that will protect our employees and passengers as more people return to the airport. “People First” is the first point in our PRIDE values. The safety, health, and welfare of our employees, passengers, and partners has always been and continues to be a priority.
Even with activity returning at the airport, we know that some workers continue to feel the impacts from the COVID-19 pandemic. We have compiled both resources specific to COVID-19 and other federal, state, and local resources, which we hope you will find useful moving forward.
An inventory of businesses open for business during COVID-19 related slowdown.
PHL sponsors a displaced worker inventory, which all Marketplace tenants are required to consult as a first step in hiring. This resource is being used to recall employees laid-off due to COVID-19 as more employers at PHL are hiring. Confirm you are registered on the displaced worker inventory here: https://displacedworker.phl.org/
Airport, hotel, and event center employees have the right to be recalled to the same or similar positions. Beginning January 7, 2021, employers must notify and offer eligible workers positions based on qualifications and seniority. Employees must meet the conditions below. See this article for more information.
- Worked for six months or more in the 12 months prior to January 31, 2020;
- Separation from employment happened between January 2020 and January 2021; and
- The reason for separation was due to a government shutdown order, lack of business, or other economic, non-disciplinary reason.
The COVID-19 Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC) will end on September 4, 2021.
COVID-19 updates: https://www.uc.pa.gov/Pages/covid19.aspx
COVID-19 updates: https://myunemployment.nj.gov/labor/myunemployment/covidFAQ.shtml
Find customer assistance programs for your state and/or utility provider.
The PA Public Utility Commission (PUC) requires utility companies to offer extended payment plans due to the impacts from the COVID-19 pandemic. Residents must call their utility provider to enroll in a payment plan. See here for additional information.
The Low-Income Home Energy Assistance Program (LIHEAP) helps very low-income households with heating costs. Applications are typically open in Pennsylvania from November to April. Find out more about the requirements and apply here.
PECO has expanded options for payment arrangements and assistance programs. Apply for help with your bills here and call PECO at 1-888-480-1533 to arrange a payment plan.
Customers struggling with their bill can call 215-235-1000 or visit PGW’s website to make arrangements to stay current on their bill.
If you are struggling with your PPL Electric bill, apply for assistance here.
Philadelphia Water Department
PWD has extended their shutoff moratorium until April 1, 2022. If you need assistance with your bill, call 215-685-6300 or apply for help here.
Pennsylvania American Water
Call Pennsylvania American Water at 1-800-565-7292 to set up a payment arrangement or check here to see if you are eligible for billing assistance programs.
The Low-Income Home Energy Assistance Program (LIHEAP) helps very low-income households with heating costs. Applications are typically open in New Jersey from October to June. Find out more about requirements and apply here. You can also call the NJ Department of Community Affairs Energy Assistance Office at 1-800-510-3102.
Atlantic City Electric
Customers struggling to pay their Atlantic City Electric bill should call 1-800-642-3780 to establish a payment plan or apply for help with your bills here.
Customers unable to pay their PSE&G bill should call 1-800-357-2262 to arrange a deferred payment plan or apply for help with your bills here.
South Jersey Gas
New Jersey American Water
Call New Jersey American Water at 1-800-272-1325 to set up a payment arrangement or check here to see if you are eligible for billing assistance programs.
Internet & Phone
The City of Philadelphia launched PHL ConnectED to connect families with K-12 students to the internet. See more about the requirements and how to apply online here or call 211 to speak with a navigator, available in over 150 languages.
AT&T offers lower cost phone and internet service for low-income individuals and families. Lifeline phone service is available for families and individuals that are below 135% of the poverty line or receive other federal benefits. Find out more here. Access Internet is available for families or individuals that receive benefits from the Supplemental Nutrition Assistance Program (SNAP). Find out more here.
Comcast offers lower cost internet service for low-income individuals and families. Comcast Internet Essentials is available for individuals qualifying for certain federal benefits. Find out more here.
Verizon participates in the Lifeline phone and internet access program which provides discounts to qualified low-income individuals and families below 135% of the federal poverty line. Learn more here.
The moratorium on evictions and foreclosures has ended in Pennsylvania. The PA Housing Finance Agency offers counseling and assistance for homeowners struggling to pay their mortgages.
There is a moratorium on evictions and foreclosures in New Jersey until further notice (up to 60 days after state of emergency declaration lifted). See if you’re eligible for New Jersey’s housing assistance programs here. Find more resources for homeowners here.
The CDC’s eviction moratorium has been extended until July 31, 2021. The moratorium does not automatically protect renters, it requires renters to give their landlord a declaration stating that the person has lost income due to COVID-19, expects to make less than $99,000, has tried to get rental assistance or other help, is paying as much rent as possible given expenses, and would likely become homeless or have to double up with others if you are evicted. Find the CDC’s declaration here and give it to your landlord by hand, text, email, or mail. Keep a copy for your records.
Rental Assistance: Phase 4 of rental assistance is open now for landlords and tenants to apply. For a list of what you need to complete the tenant application, click here. See the Phase 4 FAQ for more information.
You can check the status of your application here. For other tenant assistance, see a list of assistance programs here. You can also call the Philly Tenant hotline at 267-443-2500 or visit phillytenant.org.
Renters who were impacted by COVID-19 (including being diagnosed, caring for family, having a higher COVID-19 risk, losing a job or hours, etc.) must send their landlord the Tenant COVID-19 Certification of Financial Hardship stating if you would like your landlord to waive late fees, schedule an eviction mediation meeting through the Eviction Diversion Program, and/or establish a 9-month payment plan. Learn more about the Eviction Diversion Program here. If you receive an eviction notice, call the Philly Tenant Hotline 267-443-2500 or visit PhillyTenant.org for legal help.
Information for renters at risk of eviction: Before a renter can be evicted, the landlord must send the Landlord Required Notice of Rights to Tenants 30 days before taking any steps to evict. This describes rights granted by the Emergency Housing Protection Act which include (1) landlords cannot charge late fees or interest on back rent from March 1, 2020 to September 31, 2021, (2) renters and landlords must participate in mediation before an eviction until March 31, 2021, (3) renters struggling due to the COVID-19 pandemic can create a 9 month payment plan for back rent owed from March 1 to December 31, 2020, and (4) renters illegally locked out can receive damages. Find out more about the Emergency Housing Protection Act here.
Rental Assistance: The Emergency Rental and Utility Assistance Program is open for applications on COMPASS until September 2021 or until funds are exhausted. However, Bucks, Chester, Delaware, and Montgomery counties are not using the state system. Enter your county in COMPASS and you will be redirected to how to apply in your county. Learn more about the program here.
Evictions: The moratorium on evictions and foreclosures in Pennsylvania has ended. Renters may be protected by the CDC order, see Rent section above for more information.
There is a moratorium on evictions and foreclosures in New Jersey until further notice (up to 60 days after state of emergency declaration lifted).
Pre-applications for the NJ COVID-19 Emergency Rental Assistance Program Phase 2 are open. Apply online here. Pre-applications are required to enter the lottery for selection. Applicants selected will be contacted via email to complete a full application to determine eligibility. There is no deadline listed, so submitting your pre-application as soon as possible is encouraged. See more information on eligibility here.
If you need additional housing assistance, learn more about other available programs in NJ here. You can also find a list of non-profits that may be able to help renters facing difficulties due to COVID-19.
The City of Philadelphia distributes free food boxes at many sites. Families can pick up meals for children and youth at 60+ locations throughout the city. All children and youth are eligible, and no ID is required. Residents can also pick up food boxes at sites throughout the city. Seniors (anyone 60+) can pick up meals at sites throughout the city, but must call ahead to reserve meals. Find food sites here.
For other local efforts, check your county or township website.
Multi-County Food Banks
- Philabundance serves Bucks, Chester, Delaware, Montgomery, and Philadelphia counties
- Share Food Program serves Philadelphia and Montgomery counties
- The Food Bank of South Jersey serves Burlington, Camden, Gloucester, and Salem counties
Food Banks by County
- Bucks County, PA: https://www.bcoc.org/i-need-help-with/food-2/food-pantries-and-hours/
- Chester County, PA: https://chestercountyfoodbank.org/community-partners/member-agencies/
- Delaware County, PA: https://www.needhelppayingbills.com/html/food_banks_delaware_county.html
- Montgomery County, PA: https://mcfoodbank.org/mcfb-response-to-covid-19/
- Burlington County, NJ: https://www.foodpantries.org/ci/nj-burlington
- Camden County, NJ: https://www.foodpantries.org/ci/nj-camden
- Gloucester County, NJ: https://www.needhelppayingbills.com/html/gloucester_county_food_pantrie.html
- Salem County, NJ: https://www.foodpantries.org/ci/nj-salem
How vaccines are distributed is different in each state, county, and city. NPR has created a COVID-19 Vaccine Tool that allows users to enter their state and be linked directly to accurate information about how to get the vaccine.
All residents age 12 and older are eligible to get their Pfizer COVID-19 vaccine and all residents age 18 and older are eligible to get the Moderna or Johnson & Johnson vaccines. Vaccines are free and everyone is eligible regardless of immigration status. Find a City-run clinic here, find a partner-run clinic here, or call 311 for information.
All residents 12 and older are eligible to get their Pfizer COVID-19 vaccination and all residents age 18 and older are eligible to get the Moderna or Johnson & Johnson vaccines. Vaccines are free and everyone is eligible regardless of immigration status. To find a location, visit www.vaccines.gov.
For answers to your COVID-19 vaccine questions in Pennsylvania, see the PA Department of Health FAQ page or call 1-877-724-3258.
All residents aged 12 and older are eligible to get the Pfizer COVID-19 vaccine and all residents age 18 and older are eligible to get the Moderna or Johnson & Johnson vaccines. Vaccines are free and everyone is eligible regardless of immigration status. To find a location, visit covid19.nj.gov/pages/finder.
For answers to your COVID-19 vaccine questions in New Jersey, see the Department of Health FAQ page here or call 1-856-568-0545.
Premiums for Affordable Care Act (ACA) health insurance coverage have been lowered through 2022 by the American Rescue Plan. Find out more and enroll during an open enrollment period here.
If you lost a job or had your hours cut, the American Rescue Plan offers free COBRA coverage through your previous employer from April 1 to September 30, 2021. This coverage is usually only available for 18 months after separation from a job. For example, if you lost your job in February 2020, you would only be eligible for free coverage until August 2021. Individuals will not have to backpay for retroactive coverage. Plan administrators were required to notify eligible individuals by May 30, 2021.
Interest on federal student loans is suspended until September 30, 2021. All loans have been put on administrative forbearance and borrowers are not required to make payments. If you continue to make payment voluntarily, the amount will be applied to the principle of the loan.
The American Rescue Plan put into place a new rule that from January 1, 2021 to December 31, 2025 individuals will not have to pay income taxes on student loan debt that is forgiven or canceled. For example, if you completed the income-driven repayment period, were defrauded by your college, or complete the term for public service loan forgiveness.