Parkway Corporation Ground Transportation Associate Arthur Rudd is dedicated to delivering exceptional customer service. He recently received the “Safe & Sound” award from Philadelphia International Airport’s (PHL) Employee Recognition Program after being nominated by PHL’s Guest Experience (GX) Director Leah Douglas. This award honors individuals who respectfully and effectively prioritize passengers' needs through demonstrating proactive communication and courage.
At PHL, Rudd is known for customer-centrism, prioritizing passenger needs, proactive communication, courage, effectiveness and respect.
Within his role at PHL, Rudd is responsible for maintaining the cleanliness of ground transportation booths, information counters and offices while he directs guests to their desired locations on the 6 a.m. - 2 p.m. shift. He has worked for Parkway Corporation for 18 years. Rudd cherishes the bonds he has built with his coworkers at the airport over the years.
“Parkway is like a family,” said Rudd. “We all work together and prioritize teamwork to get the job done.”
In her nomination of Rudd, Douglas stated, “Arthur Rudd of Parkway Corporation ensures that the Ground Transportation/Information Counters in the Baggage Claim areas are clean and organized. He also does the same for the Parkway Offices and exterior Ground Transportation Booths. I have observed Arthur Rudd on numerous occasions proactively assisting guests in Terminal A-East Baggage Claim while he is working. I have watched him go above and beyond his regular duties by getting behind the counter to proactively ask guests if they need assistance. He answers their questions accurately and in a courteous manner. Arthur Rudd has an upbeat personality that puts his colleagues and airport guests at ease. His professionalism goes well beyond his day-to-day responsibilities because of his keen awareness and ability to provide excellent customer service in the midst of accomplishing his daily tasks."
Rudd counts receiving this award as his most memorable moment at the airport. He enjoys interacting with guests and creating a welcoming environment.
“My biggest mentor is Charles Newkirk,” said Rudd of Parkway Corporation’s Assistant Vice President. “He’s definitely one that guides me. I thank Leah Douglas for nominating me for this award. I would also like to thank the Parkway team, Shadonna Truitt, Hope Davis and Ashley Cebollero for always supporting me.”
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Employee Conduct and Recognition Committee. For more information the program and to nominate an employee, click here.
