Employees from across organizations and across functions within organizations can be nominated for awards in the following categories:
Teamwork Makes the Dream Work: This award recognizes collaboration and teamwork across organizations that results in strong service delivery and positive experiences for our passengers.
Impression-makers: This award recognizes front-line customer-facing employees, including staff in ticketing, parking lots, checkpoint queues, wheelchair assistance, concessions, gates, information counters and any other representatives providing direct customer service.
Unsung Heroes: This award highlights employees who don’t typically get the spotlight. While they don’t directly interact with customers, their integrity, courage, and effectiveness impacts the passenger experience. This includes baggage handlers, ramp workers, maintenance personnel, custodians and others working 'behind the scenes' each day.
Safe & Sound: This recognizes employees who protect the integrity and safety of passengers through proactive communication, exemplary teamwork, courage, and effective action, including TSA, CBP, FBI, Airport 20, Fire, Police and Security personnel.
Caring Support: This award recognizes those who provide special care and services to seniors, families with young children, disabled passengers, and others with special needs. These employees make sure travel is smooth, easy, and enjoyable for everyone.
