FAQs
WHERE CAN I FIND A PARTICULAR AIRLINE, FLIGHT NUMBER AND STATUS?

Flight information can be found under Flight Information at the top of the page. Flight information can also be obtained by contacting your airline directly (toll-free numbers are listed under Airlines) or by calling 1-800-PHL-GATE (1-800-745-4283).

CAN I MEET SOMEONE OR ESCORT THEM TO THE GATE?

Yes, beginning November 1, 2023, you may meet someone or escort them to the gate, with an approved PHL Wingmate Pass. The PHL Wingmate Pass is available for the personal use of non-ticketed guests that would like to access PHL terminals post-security. The pass permits guests to assist family and friends to their gate, greet loved ones arriving on domestic flights, and discover PHL’s extensive offerings, including 150+ restaurants, bars and shop, and award-winning arts exhibitions. Visit phl.org/Wingmate to learn more!  

​​​​​​​Those wishing to meet someone in the terminal building without a PHL Wingmate Pass can wait in the areas just before the checkpoints or meet in the baggage claim areas. Please contact your airline if you have special circumstances regarding gate access. 

CAN I BRING LIQUIDS IN MY CARRY-ONS?

Certain items are not allowed beyond security checkpoints, in carry-on luggage or on aircraft. For current information please read the TSA Prohibited Items list. To find out whether adhesives, aerosols, gels, and other items are allowed in checked bags or carry-ons, visit the FAA's website PackSafe.

NOTE: beverages, yogurt and other liquids and gels can be purchased in the secure area and taken aboard the plane.

WHAT IS THE EASIEST WAY TO TRAVEL BETWEEN TERMINAL F AND TERMINALS A-WEST, B, C AND D?

Free shuttle bus service is available at Terminal F, Gate F-14, to Gate C-16 (Terminals C,D and B) and Gate A-1 (Terminals A-East and A-West). Shuttles at C-16 and A-1 provide service to Terminal F only.

CAN I BRING A LAPTOP, CD PLAYER OR ELECTRONIC HAND-HELD GAME IN MY CARRY-ON?

Laptops, CD players and electronic hand-held games are permitted in carry-ons. Laptops must be removed from bags, placed in a plastic bin and sent through the X-ray machine.

WHAT ARE THE WEIGHT/SIZE RESTRICTIONS ON CHECKED AND CARRY-ON LUGGAGE?

Contact your airline for its policies on checked and carry-on luggage. This information can be found on the airline's website.

IS TSA PRE-CHECK AVAILABLE AT PHILADELPHIA INTERNATIONAL AIRPORT?​

Yes. For more information, click HERE.

DO I NEED TO GO THROUGH SECURITY TO REACH MY CONNECTING FLIGHT AFTER LEAVING THE CUSTOMS AREA?

Yes, you will need to go through security to reach your connecting flight after leaving the Customs area.

DOES THE AIRPORT OFFER GLOBAL ENTRY KIOSKS​?

Yes. For more information, click HERE.

IS PUBLIC TRANSPORTATION AVAILABLE FROM THE AIRPORT TO DOWNTOWN PHILADELPHIA?

Yes. The SEPTA Airport Regional Rail Line runs every 30 minutes between the Airport and Center City. For more information, click HERE.

WHERE CAN I FIND AN ATM (AUTOMATED TELLER MACHINE) AT THE AIRPORT?

​Bank of America ATM machines are available in 17 locations in both the pre- and post-security areas of the terminals. A complete listing is available here.

DOES THE AIRPORT HAVE AN OBSERVATION DECK?

Although there is no designated area for an observation deck at the Airport, passengers have the opportunity to view the airfield from various locations throughout the Airport's seven terminals. Flights that are arriving and departing on the Airport's runways can be seen from various gates past each terminal's security checkpoint.

DOES THE AIRPORT OFFER "FEAR OF FLYING" CLASSES?

The Airport does not offer "Fear of Flying" classes. There are a number of online teleseminars and courses offered on the subject. These can be found through a variety of search engines.

HOW CAN I PAGE SOMEONE?

If you need to page someone in the Airport, call 215-937-6937 and ask to have your party paged. Passengers and visitors at the Airport who wish to page someone can call 6937 from a white courtesy phone. In addition to audio paging, the Airport provides visual paging on LED monitors throughout the Airport.

DOES THE AIRPORT OFFER TOURS?

Yes, the Airport offers tours to groups of at least 10 and no more than 20 individuals, from 3rd grade on up. Contact the Airport tour coordinator at 215-863-3573 for more information.

DOES THE AIRPORT HAVE PET RELIEF AREAS?

The Airport provides 7 pet relief areas ranging in size from 250 to 600 square feet. For a listing of locations, click HERE.

ARE RESTROOMS ACCESSIBLE TO PERSONS WITH DISABILITIES?

The Airport offers restroom facilities accessible to those with disabilities. In addition, companion care restrooms are located throughout the Airport.

DOES THE AIRPORT HAVE SMOKING AREAS?

Smoking is NOT permitted inside the Airport. The use of e-cigarettes is also banned.

DOES THE AIRPORT HAVE A LOST AND FOUND?

Yes. For more information, click HERE

DOES THE AIRPORT OFFER WIRELESS INTERNET ACCESS?

The Airport offers free Wireless Internet access to everyone, every day. To utilize this service, users must have a computer with built-in Wi-Fi technology or an 802.11b network interface card. Learn me HERE.

DOES THE AIRPORT OFFER BUSINESS SERVICES TO TRAVELERS?

The Airport provides free wireless Internet access. The Airport Marriott, which is accessed via the Terminal B pedestrian bridge, has data ports available for public use. 

IS THERE ASSISTANCE FOR MINORS TRAVELING ALONE?

To obtain assistance for minors traveling alone, please contact your airline.

DOES THE AIRPORT HAVE STORAGE LOCKERS?

No. The Airport does not provide stored luggage facilities.

ARE THERE FACILITIES AND SERVICES FOR PASSENGERS WITH DISABILITIES?

The airport has a variety of accessible services and facilities that are available to travelers with disabilities. Detailed information on services for travelers with disabilities can be found in the Accessibility section of the site.

Travelers or families of passengers with disabilities and medical conditions may call TSA Cares toll free at 1-855-787-2227 prior to traveling with questions about screening policies, procedures and what to expect at the security checkpoint.

DOES THE AIRPORT OFFER A FACILITY WHERE ONE CAN LIE DOWN AND TAKE A NAP BEFORE BOARDING THEIR FLIGHT?

Minute Suites located on the Terminal A/B walkway past-security, offers private suites for an hourly fee that include a sofa, a workstation and TV.  To learn more about lounges at PHL click HERE.

WHAT ARE MY PARKING OPTIONS AT THE AIRPORT?

Parking is available in the Garages (A-East, A-West, B, C, D, E , F and the AAdvantage® Aviator™ Mastercard® parking area for hourly and long-term parking), Short-Term parking (1 hour or less), at the Economy Parking Lot, and AAdvantage® Aviator™ Mastercard® parking can accommodate both short and long term parking. Parking rates can be found in the Lots and Garages page.

IS THERE AN AREA WHERE I CAN WAIT IN MY CAR TO PICK UP SOMEONE AT THE AIRPORT?

Philadelphia International Airport offers a Cell Phone Waiting Lot that is easily accessible from both I-95 and Route 291 and provides free waiting on Airport property.

WHAT IS THE AIRPORT’S MAILING ADDRESS?

The Airport’s mailing address is simply:
Philadelphia International Airport
Philadelphia, PA 19153

HOW EARLY SHOULD I ARRIVE BEFORE MY FLIGHT?

Passengers should arrive at the Airport at least 2 hours before the scheduled departure of a domestic flight and 3 hours prior to the scheduled departure of an international flight.

WHAT IS THE CONTACT INFORMATION FOR NORTHEAST PHILADELPHIA AIRPORT?

The phone number is (215) 685-0333. The mailing address is: Box 10, 9800 Ashton Road, Philadelphia, PA 19114.

IS IT STILL POSSIBLE TO DROP OFF AND PICK UP SOMEONE IN FRONT OF A TERMINAL?

Yes, vehicles are permitted to pull up curbside, but ONLY for ACTIVE loading and unloading. Vehicles left unattended at the curb will be towed.

WHAT ADDRESS CAN I USE TO GET DRIVING DIRECTIONS TO THE AIRPORT ON THE INTERNET?

In the destination box, you can either enter the Airport code (PHL) or insert the following street address:

8000 Essington Avenue
Philadelphia, PA 19153

You may also view Directions to the Airport.

WHAT FOOD, BEVERAGE AND RETAIL SHOPS ARE AVAILABLE IN THE AIRPORT?

The Airport’s award-winning food, beverage and retail program offers more than 160 national brand and popular local shops and restaurants selling a variety of quality food and merchandise. For a complete listing of all concessions, visit our Food & Shops.

WHERE ARE THE CAR RENTAL AGENCIES?

Passengers with rental car reservations should take the appropriate rental car company shuttle departing from Zone 2 outside the baggage claim area. For passengers without rental car reservations, courtesy phones for each rental car company are available in each of the baggage claim areas. For additional information, click HERE.

HOW CAN I APPLY FOR A JOB AT THE AIRPORT?

To apply for a job with Airport food and retail shops, airlines, rental car agencies, Transportation Security Administration or other federal agencies, click HERE. To apply for positions with the Department of Aviation, click HERE.

WHAT JOBS ARE AVAILABLE AT THE AIRPORT?

A variety of exciting employment opportunities at Philadelphia International Airport can now be found through the PHL Job Portal, which lists job openings with the Department of Aviation, Airport food and retail shops, airlines, car rental agencies, Transportation Security Administration and other federal agencies. 

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