Guest Experience is part of the Department of Aviation's Strategy Division and works with business partners and stakeholders to improve the airport experience for all guests and employees by:

• Facilitating airport-wide communication and trust
• Working collaboratively to create a unified, guest-centric approach, build community and progress a hospitality mindset
• Influencing improvements that drive ease and convenience for guests
• Developing experiential activities for passengers and employees
• Training airport employees based on PHL WORKS customer service standards
• Celebrating airport employees based on PHL WORKS customer service standards

Guest Experience Stakeholder Council

The Guest Experience (GX) Stakeholder Council brings leadership from across the airport together to develop a shared vision and initiatives to enhance the airport. Quarterly full Council meetings provide a forum to share information, build relationships and collaborate to improve the PHL experience for passengers and employees. 

Airport employees can purchase discounted monthly SEPTA transpasses and trailpasses at the Hudson News location in Terminal D near Gate D1. The passes are loaded onto employees' SEPTA Key cards at the Hudson News location. SEPTA Key cards are also available for purchase for $4.95 for employees that need them. 
 

Philadelphia International Airport
Parking Registration
New Access System - Employee Parking Lots
Bartram Avenue • Cargo City

For information visit Parkway Corporation's Customer Care Center in Terminal A-East Baggage claim.
Email: PHLemp.parking@parkwaycorp.com
Phone: 215-863-4054

The employee parking lot is located at 8400 Bartram Avenue (next to the Wawa; for directions, enter “PHL Employee Parking” or “8400 Bartram Avenue” into your GPS) and in the Cargo City parking lot.  Employee shuttle buses operate every 15 minutes from the Bartram Avenue lot 24 hours a day and every 30 minutes from the Cargo City lot between 6 a.m. and midnight.