Leah Douglas, Director of Guest Experience
Philadelphia International Airport | Northeast Philadelphia Airport
Leah Douglas is the Director of Guest Experience at PHL, overseeing the Guest Experience team within the Airport’s Revenue department. Ms. Douglas is responsible for the airport-wide initiative that focuses on the entire airport experience in collaboration with all stakeholders. This hospitality-centric department develops programming that includes arts and entertainment, special events, airport furnishings and décor, giveaways, and therapy dog volunteers while working cross-functionally with all stakeholders to continually improve the Airport’s efficiency and sense of place.
Before her current role, Ms. Douglas started her Airport career as the founder of the Exhibitions Program, a visual arts initiative to humanize the Airport environment, provide visibility for Philadelphia’s unique cultural life, and to enrich the experience of the traveling public. Her professional arts expertise and knowledge of Airport trends enabled Douglas to lead the guest experience team.
Ms. Douglas is on the art advisory committees of the Schuylkill Environmental Center, Center for Emerging Visual Artists, Alliance for the Watershed Education of the Delaware River, and Art blog. She is also a Certified Member of the American Association of Airport Executives (AAAE). She lives in the Roxborough neighborhood of Philadelphia, with her husband and daughter.