Contact ADA Coordinator


Complaints and comments about ADA/Accessibility services can be sent to the ADA Coordinator using the contact information below.

View the PHL Americans with Disabilities (ADA) Policy

Denise Bailey
Deputy Director of Aviation, Business Diversity and Accessibility
Department of Aviation
Terminal D/E, Third Floor
Philadelphia, PA 19153
Email: [email protected]
Phone: 215-937-5533 

An online form is located at the bottom of this page.

The Office works closely with Airport stakeholders to ensure the provision of services to passengers with disabilities. The Office also assists guests in resolving disputes regarding the Americans with Disabilities Act (ADA). We continually seek and implement best practices in providing excellent service to all passengers and guests.

Notice of Non-discrimination: The Philadelphia International Airport (“Airport”) does not discriminate against individuals with disabilities in its services, programs or activities. PHL complies with all applicable laws including Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. 794), Title II of the Americans with Disabilities Act (28 CFR Part 35) and the Air Carrier Access Act (Title 14 CFR Part 382) to ensure that Airport facilities are accessible to individuals with disabilities. The Airport does not discriminate based on disability in hiring or employment practices and complies with all Equal Employment Opportunity Commission regulations under the ADA. The Airport provides effective communication and reasonable modifications for qualified persons with disabilities, so they can equally take part in programs, services, and activities. The ADA does not require the Airport to take action that would impose an undue financial or administrative burden or fundamentally alter the nature of its programs or services. Complaints, comments and feedback can be submitted to the Manager of Access and Accessible Programs.

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