COVID-19 Employee Resources

Dear PHL Employees,

We hope that you and your families are healthy and safe. In 2019, Philadelphia International Airport (PHL) supported more than 96,300 jobs across the region, and over 20,000 positions at the Airport. The COVID-19 pandemic has disrupted operations at the Airport, so we understand that this has also disrupted jobs and livelihoods of those who work at or depend on the Airport. “People First” is the first point in our PRIDE values. The safety, health, and welfare of our employees, passengers, and partners has always been and continues to be a priority.

We know that by working together we can help minimize the impact of this crisis. As the situation continues to evolve, we will continue working to respond quickly and responsibly to the crisis. We have compiled COVID-19 resources which we hope you will find useful for navigating these uncertain times.

 

News

Tenants Open In-Terminal

An inventory of merchants open for business during the COVID-19 related slowdown:

phl.org/open

Recent Articles & News Updates

January 26, 2021

January 2021 Guidance on Domestic and International Travel

Newsroom Article


December 3, 2020

Jefferson Health and PHL Launch Airport COVID-19 Testing Site

Newsroom Article


November 18, 2020

How New COVID-19 Guidance Will Impact PHL


May 8, 2020
PHL Now Required Face Coverings for Passengers and Staff
Newsroom Article

 

 

Employee Resources

Displaced Worker Program

PHL sponsors a displaced worker inventory, which all Marketplace tenants are required to consult as a first step in hiring. This resource will be employed during and after COVID-related layoffs. Confirm you are registered on the displaced worker inventory here.

Employment Opportunities

There are essential businesses hiring in Philadelphia and the region. Find job postings in the Philadelphia area. Airport-specific hiring continues to be hosted on http://phljobportal.org when positions are available.

Unemployment Benefits

The COVID-19 relief bill passed on December 27, 2020 extends the current unemployment programs, Pandemic Unemployment Assistance (PUA) and Pandemic Emergency Unemployment Compensation (PEUC), for 11 weeks until March 13, 2021. All unemployment claimants are eligible for an additional $300 per week until March 13, 2021. This benefit will be applied automatically when you file your normal unemployment claim. It is not retroactive. There may be delays in receiving these benefits because the bill was not signed until after the two federal unemployment programs ended on December 26, 2020. Customer service call lines are still seeing long wait times and both Pennsylvania and New Jersey recommend submitting your claim online.

Pandemic Unemployment Assistance (PUA): Unemployment benefits for individuals not typically eligible for unemployment (independent contractors, gig workers, etc.). It is a temporary federal program available until March 13, 2021.

Pandemic Emergency Unemployment Compensation (PEUC): Unemployment benefits for individuals whose regular unemployment benefits have or will run out. It is a temporary federal program available until March 13, 2021.

Pennsylvania Unemployment Site

https://www.uc.pa.gov/unemployment-benefits/Pages/default.aspx

COVID-19 updates

https://www.uc.pa.gov/Pages/covid19.aspx

New Jersey Unemployment Site

https://myunemployment.nj.gov/

COVID-19 Updates

https://myunemployment.nj.gov/labor/myunemployment/covidFAQ.shtml

 

Utility, Phone and Internet

Due to the COVID-19 pandemic, many utility, phone, and internet providers are implementing programs to assist customers. 

Utilities

Pennsylvania

The Pennsylvania Public Utility Commission (PUC) ended the utility shutoff moratorium in Pennsylvania on November 9, 2020. People making less than 300% of the federal poverty line ($78,600 for a family of four) are protected from shutoffs and will have late fees waived, BUT they must apply to all available assistance programs and request a payment plan from the utility company if they have unpaid bills. See more information here.

Applications for the Low-Income Home Energy Assistance Program (LIHEAP) are open now until April 9, 2021. This program helps very low-income households with heating costs. Find out more and apply here.

PECO

https://www.peco.com/SafetyCommunity/Safety/Pages/coronavirus.aspx

New late payment charges and service reconnection fees remain suspended until further notice, however new service disconnections due to non-payment may now occur. PECO has expanded options for payment arrangements and assistance programs. Apply for help with your bills here and call PECO at 1-888-480-1533 to arrange a payment plan.

PGW

https://www.pgworks.com/covid19 

Service disconnections due to non-payment may now occur with advance notice. If you are behind on your bill, you will receive advanced notice before a shutoff would occur. To avoid a shutoff or late fees, customers must make a payment or enroll in a payment assistance program. Customers can call 215-235-1000 or visit pgworks.com/help to make arrangements to stay current on their bill.  

PPL Electric

https://stories.pplelectric.com/2020/03/16/coronavirus-update/

Late fees and shut offs due to non-payment are suspended until further notice. If you are struggling with your bill, apply for assistance here.

Philadelphia Water

http://water.phila.gov/covid-19/

PWD has extended their shutoff moratorium until April 1, 2021 and suspended penalties and late fees until further notice. Residents will continue to receive regular billing. If you need assistance with your bill, call 215-685-6300 or apply for help with your bills here.

Pennsylvania American Water

https://www.amwater.com/paaw/Customer-Service-Billing/covid-19-response

Late fees and shutoffs for non-payment are suspended until April 1, 2021. Call 1-800-565-7292 to set up a payment arrangement or check here to see if you are eligible for billing assistance programs.

New Jersey

Applications for the Low-Income Home Energy Assistance Program (LIHEAP) are open until June 30, 2021. This program helps very low-income households with heating costs. Find out more about requirements and apply here. You can also call the NJ Department of Community Affairs Energy Assistance Office at 1-800-510-3102.

Atlantic City Electric

https://www.atlanticcityelectric.com/SafetyCommunity/Safety/Pages/coronavirus.aspx

Atlantic City Electric does not have a suspension of shutoffs or late fees. Customers struggling to pay their bill should call 1-800-642-3780 to establish a payment plan or apply for help with your bills here.

PSE&G

https://nj.pseg.com/safetyandreliability/safetytips/Coronavirus#customers

Shut offs for non-payment are suspended until further notice. Customers unable to pay should call 1-800-357-2262 to arrange a deferred payment plan or apply for help with you bills here.

South Jersey Gas

https://southjerseygas.com/covid-19_message_to_customers.aspx

Shut offs for non-payment are suspended until further notice. Customers struggling with their bill should call 1-888-766-9900 to set up a payment arrangement or apply for help with your bills here.

New Jersey American Water

https://www.amwater.com/njaw/Customer-Service-Billing/covid-19-response

Late fees and shutoffs for non-payment are suspended until further notice. Call 1-800-272-1325 to set up a payment arrangement or check here to see if you are eligible for billing assistance programs.

Phone & Internet

Many internet services are offering help to get connected during COVID-19. Find a map of free WiFi hotspots in Philadelphia here

Comcast

https://corporate.comcast.com/covid-19

  • Service disconnections for non-payment and late fees are suspended until June 30, 2021 if customers contact Comcast to let them know they cannot pay their bill.
  • Internet Essentials is Comcast’s low-income internet plan. It is free for 60 days to new customers approved before June 30, 2021. Find out more and apply here.
  • Xfinity Wifi hotspots will be free to anyone until June 30, 2021.

Verizon

https://www.verizon.com/about/news/update-verizon-serve-customers-covid-19

AT&T

https://about.att.com/pages/COVID-19.html

  • Access from AT&T is a $10 per month low-income internet plan with availability expanded to families participating in the National School Lunch Program and Head Start during through June 30, 2021. Find out more and apply here.

T-Mobile

https://www.t-mobile.com/news/t-mobile-update-on-covid-19-response

  • If you are struggling to pay your T-Mobile bill, use your account online or call 611 to set up a payment plan.
  • T-Mobile Connect offers a phone plan as low as $15 per month. Find more here.

 

Mortgage and Rent

Mortgage

Mortgage holders are encouraged to contact their lenders if they are struggling to pay their mortgage. Many banks and financial institutions are offering some mortgage relief. Find out more here.

Pennsylvania

The moratorium on evictions and foreclosures has ended in Pennsylvania.

New Jersey

There is a moratorium on evictions and foreclosures in New Jersey until further notice (up to 60 days after state of emergency declaration lifted).

The New Jersey Department of Human Services COVID-19 Housing Assistance Program has been suspended due to the large number of applications received. If you submitted an application, it will be reviewed in the order it was submitted until funds are exhausted. See updates here.

 

Rent

The CDC’s eviction moratorium has been extended until March 31, 2021. The moratorium does not automatically protect renters, it requires renters to give their landlord a declaration stating that the person has lost income due to COVID-19, expects to make less than $99,000, has tried to get rental assistance or other help, is paying as much rent as possible given expenses, and would likely become homeless or have to double up with others if you are evicted. Find the CDC’s declaration here and give it to your landlord by hand, text, email, or mail. Keep a copy for your records.

Philadelphia

Rental Assistance: Phase 4 of rental assistance will open in March, check phlrentassist.org for more information. Phase 3 closed on February 12, 2021. You can check the status of your application here. 

Evictions: The moratorium on eviction lockouts in Philadelphia has been extended until March 31, 2020 by the courts. This only applies to lockouts, hearings are still proceeding. If you have a court date, you must go to court. The CDC moratorium has been extended until March 31, 2021. See above for details.

The requirement to use the Eviction Diversion Program for mediation before going forward in court has been extended through March 31, 2021.

Information for renters at risk of eviction: Before a renter can be evicted, the landlord must send the Landlord Required Notice of Rights to Tenants 30 days before taking any steps to evict. This describes rights granted by the Emergency Housing Protection Act which include (1) landlords cannot charge late fees or interest on back rent from March 1, 2020 to September 31, 2021, (2) renters and landlords must participate in mediation before an eviction until March 31, 2021, (3) renters struggling due to the COVID-19 pandemic can create a 9 month payment plan for back rent owed from March 1 to December 31, 2020, and (4) renters illegally locked out can receive damages. Find out more about the Emergency Housing Protection Act here.

Renters who were impacted by COVID-19 (including being diagnosed, caring for family, having a higher COVID-19 risk, losing a job or hours, etc.) must send their landlord the Tenant COVID-19 Certification of Financial Hardship stating if you would like your landlord to waive late fees, schedule an eviction mediation meeting through the Eviction Diversion Program, and/or establish a 9-month payment plan. Learn more about the Eviction Diversion Program here. If you receive an eviction notice, call the Philly Tenant Hotline 267-443-2500 or visit PhillyTenant.org for legal help.

For Philadelphia Housing Authority residents (public housing and Section 8), there is an eviction moratorium until March 15, 2021. The Philadelphia Housing Authority notes that the eviction moratorium is for evictions related to non-payment and that rent is still due. If residents are struggling to pay rent, they can apply for a Hardship Waiver.

Pennsylvania

The moratorium on evictions and foreclosures in Pennsylvania has ended. You may be protected under the CDC eviction moratorium in effect until March 31, 2021. See the Rent section above for more information.

New Jersey

There is a moratorium on evictions and foreclosures in New Jersey until further notice (up to 60 days after state of emergency declaration lifted).

New Jersey has programs for Homelessness Prevention and Rapid Re-Housing. Find more information here.

The New Jersey Department of Human Services COVID-19 Housing Assistance Program has been suspended due to the large number of applications received. If you submitted an application, it will be reviewed in the order it was submitted until funds are exhausted. See updates here.

 

Credit Card Payments

Some banks are offering limited relief to customers. Here is a list updated as of February 12, 2021.

 

Food

The City of Philadelphia is distributing free food boxes at many sites. Families can pick up meals for children and youth at 60+ locations throughout the city. All children and youth are eligible, and no ID is required. Residents can also pick up food boxes at sites throughout the city. Seniors (anyone 60+) can pick up meals at sites throughout the city, but must call ahead to reserve meals. Find food sites here.

For other local efforts, check your county or township website.

Multi-County Food Banks


Food Banks By County

Transportation

Paid parking via our garages resumed on June 1, 2020. If you are a PHL team member, please check with your manager for the most up-to-date employee parking information and policies.

The Economy lot is closed.

SEPTA

http://www.septa.org/index.html

Regular service has resumed, select Regional Rail lines will see a service change beginning January 24, 2021. The Chestnut Hill West and Cynwyd Regional Rail Lines remain suspended. Occupancy is limited to comply with social distancing and passengers must wear a face mask at all times. Starting January 27, 2021, SEPTA Mask Force will be distributing masks to passengers that need one.

SEPTA ended the sale of paper tickets on October 2, 2020. Paper tickets will be accepted through the valid date stamped on the back. Riders will need to purchase a SEPTA Key Card available at certain stations and online at https://www.septakey.org/.

NJ Transit

https://www.njtransit.com/schedules

Full weekday service is operating on buses and light rail. Commuter rail routes are operating full schedules with minor changes to Northeast Corridor, Coast Line, and Raritan Valley routes. Occupancy is limited to 50% of vehicle capacity and passengers must wear a face mask at all times.

PATCO

http://www.ridepatco.org/index.asp

There is a new schedule effective January 30, 2020. All stations are open and trains are running on a normal schedule. Passengers must wear a face mask and maintain social distancing at all times.