What is your current position at PHL and how long have you worked here?
Over the last seven years, I have held several positions at PHL. My current and favorite role is as the Administrative Support Supervisor for PHL’s D/E office space. My team ensures that day-to-day office needs are fulfilled for a variety of departments which includes providing office supplies, signing in guest visitors, and taking important phone calls. We are also responsible for mail deliveries to and from PHL, other city departments and affiliate PHL buildings.
Why did you decide to work at PHL and what is the most meaningful part of your job?
I choose to work at PHL because I love helping others and finding solutions to their problems. My work allows me to utilize these strengths through customer service. I get to interact with everyone from the executive team to the passengers and it’s extremely rewarding.
What do you enjoy most about the Airport?
What I enjoy the most about the airport is the culture among the employees. Overall, we are a diligent and down-to-earth bunch which makes it easy to come into work every day.
What are some of the key principals/personal mantra by which you live by and what inspires you?
My inner mantra is: Be Kind. Be Quiet. Have Fun.
- Be Kind – remember to be nice to yourself and others.
- Be Quiet – spend time examining your own thought and feelings.
- Have Fun – you only live once, enjoy your life.
Do you have any ‘favorites’ (eateries, retail shops, amenities, etc.) that you would recommend to family and friends traveling through PHL?
I would recommend one of two best menu items we have, Bar Symon’s onion rings, the dipping sauce is everything! Or Gachi House’s pork ramen, with egg.
What is your most memorable moment at PHL? (Working with a passenger or stakeholder)
People don’t believe me but being at the front desk is honestly great. Any time one of my favorite people come up – Mel Hannah, Sissy Williams, Judy McMurtry, Captain Kimrey it’s a surprise and always a nice moment.
What challenges has your department faced since the COVID-19 pandemic and how have you and your co-workers overcome those challenges?
My department’s mail operations are essential to PHL’s daily business and at the beginning of the pandemic, connectivity was our biggest issue. Some staff didn’t have access to Microsoft Teams or Outlook. However, it was important for us to stay engaged to prevent the risk of losing or delaying priority items. Our group text was the best tool for communicating quick updates with one another. Even though we are all still in quarantine, we hold bi-weekly virtual meetings to stay connected.