American Airlines Flight Attendant Jeanette Breznick-Broder recently received the “Caring Support” award in PHL’s Airport Employee Recognition Program. This award recognizes employees who provide exceptional care and services to seniors, families with young children, disabled passengers, and others with special needs.
As a flight attendant, Breznick-Broder greets passengers as they board, prepares the flight for takeoff, conducts safety checks, presents emergency instructions, and prepares flights for landing. She routinely accompanies domestic flights, as well as those to Central and South America and the Caribbean. She began with American Airlines in 2001 and was based out of New York before joining PHL four years ago.
“The most meaningful part of my job is having a full plane of passengers and having everyone come off and say thank you,” said Breznick-Broder. “Because I know that passengers enjoyed their flight, I appreciate it. To see happily satisfied passengers is an accomplishment. I love it.”
In her nomination of Breznick-Broder, PHL Director of Guest Experience, Leah Douglas stated, “I observed Jeanette comforting a child in distress after he fell out of a wheeled car seat face first. The child had a walnut-sized lump on his head, some bleeding, and was crying a lot. She stopped what she was doing and assisted in comforting the child by singing and telling him it was okay. Jeanette stayed with the adult and child while the police and medics arrived. She offered the child a cookie, continued to sing, and did her best to distract the young boy. I was very moved by her caring attitude and her ability to comfort a stranger in need.”
Breznick-Broder is described by her coworkers as a caring, kind, passionate employee focused on enhancing the passenger experience at PHL. Her love and passion for traveling led her to a career in aviation. She’s been to so many countries she’s lost count! Some of her favorite places to visit are Sri Lanka, India, Indonesia, Malaysia, Egypt, Jordan, China, and Thailand.
She also loves foods from all over the world, especially Middle Eastern and Indonesian food. While in Jordan, she enjoyed visiting Wadi Rum Desert and Petra, an ancient city in southwest Jordan and one of the Seven Wonders of the World.
“I’ve had the experience of a lifetime thanks to my job,” said Breznick-Broder. “I love seeing people happy at the end of their flight. It’s satisfying for me. It’s the best thing. We care about the passenger’s wellbeing.”
Breznick-Broder and her coworkers work together as a team. They have briefing meetings about their flights, to go over the details essential for a successful flight. “American puts so much effort into our safety training,” she said. “I’m very impressed. American is amazing.”
At PHL, Breznick-Broder enjoys socializing with everyone, including the gate agents and pilots.
“I love my coworkers,” said Breznick-Broder. “We recently came back from Barbados and had the best time at dinner.”
Breznick-Broder has also been recognized by American Airlines for excellent customer service and has been named “Flight Attendant of the Year” several times in her career.
“I appreciate my Supervisor, Robert Pierre,” said Breznick-Broder. “He’s a gem. He’ll call you on your birthday! He appreciates the work we do. For me, it’s a fantastic experience working for American Airlines.”
"I am so glad I’ve had the opportunity to support Jeanette since her transfer to Philly a few years back," said Pierre. "She just celebrated 54 years of service in the industry and she truly is a shining star here in our base. Jeanette’s positive energy, kindness, professionalism and genuine care for each other are second to none as she inspires me to be a better leader each time I see her. I am so proud of her and happy she is receiving this recognition which is well deserved."
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Employee Conduct and Recognition Committee. For more information about the program and to nominate an employee, click here.