TSA Supervisor Matthew Lasecki recently received the “Impression Makers” award from Philadelphia International Airport’s (PHL) Employee Recognition Program. This award recognizes customer-facing employees who provide direct customer service to passengers."
As a Supervisor, Lasecki upholds TSA standard operating procedures with employees while focusing on the safety and protection of checkpoints A-East and A-West. He’s been at PHL for 17 years and works the 4 a.m. - 12:30 p.m. shift.
Customer-centrism and prioritizing passenger needs are the values Lasecki demonstrates every day. He enjoys working with diverse groups of people and likes seeing passengers’ smiles.
Within the TSA, Lasecki is part of the Progression Team, guiding and mentoring new TSA employees. “I like to help people out,” said Lasecki. “I enjoy assisting newly hired employees get certified. Mentoring them makes me feel better.”
In his nomination of Lasecki, passenger Richard Sawyer stated, “As I went through the screening process, a 50- to 60-year-old Pepsi lapel pin became dislodged. I realized it was lost prior to departing the examination area and alerted one of your TSA agents. She notified her supervisor, Matthew Lasecki. He and his team searched every area of the conveyor belt, X-ray machine, floor, adjoining equipment, and floor space to no avail. Although the pin had little monetary value, it had tremendous sentimental value since my grandson now works for Pepsi as an industrial engineer. I had no alternative but to proceed to our flight to Chicago. My wife and I proceeded to our flight, and I was reading awaiting the boarding call for our flight. About 45 minutes later, Mr. Lasecki appeared with the pin. He continued the search when we left the area and informed me, he had found the pin. If that wasn't going above and beyond for a customer, I don't know what it was. He connected a grandfather and his grandson by extending himself. I will be forever appreciative.”
Over the years, Lasecki has improved his communication skills and attends important briefings with his coworkers. His colleagues describe him as hard working, positive and funny. “I like that they come to me for a lot of things,” he said. “The reliability we have in one another is what I appreciate the most.”
Lasecki counts getting promoted in his current role and receiving this Employee Recognition award among his two most memorable moments at PHL.
The Philadelphia Phillies, Eagles, Flyers, Sixers, and Union teams are all teams Lasecki cheers on. In his free time, he loves spending time with his family and going on trips to Disney Land. He also coaches his daughter’s softball team.
Lasecki strives to ensure that guests have a positive experience with the TSA. He wants to leave a good, long-lasting impression on passengers and employees. “I treat my team good so that they can pay it forward,” he said.
Lasecki is appreciative of the people he’s worked with over the years. “I would like to thank John Emery, William Kulbacki, and Kristie Barr,” said Lasecki. “I would also like to thank all first shift TSA employees at every checkpoint.”
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Employee Conduct and Recognition Committee. For more information about the program and to nominate an employee, click here.
