PHL Employee Profile: Airport Operations Supervisor Wallace DuBois

What is your current position at PHL and how long have you worked here?  

  • My current position at PHL is Airport Operations Officer Supervisor and I've worked at PHL for 13 years, the last five of those years have been in my current position.  I am responsible for directing the activities of operational personnel working on the airfield and in the terminals.  Our Airside Operations department manages all airfield operations activities which include construction, snow removal, VIP movements, daily inspections, aircraft/personnel escorts, and other assignments related to the welfare of passengers, airlines, tenants, and the general public.  We also respond to emergency situations occurring at the airport and coordinate airport activities with police, ARFF, and other emergency personnel.  

What’s the most meaningful part of your job?  

  • The most meaningful part of my job would be mentoring the next generation of Operations Officers and passing on the lessons I've learned from my mentors over the years.      

What challenges has your department faced since the COVID-19 pandemic and how have you and your co-workers overcome those challenges?  

  • Early on in the pandemic it was important that everyone in the office had access to masks and sanitizers, so we worked with the airport’s warehouse to make sure that everyone had the appropriate personal protective equipment (PPE) to do their jobs safely.  As things progressed we reduced our staff, but also had a few folks that required a precautionary quarantine.  Even with those challenges everyone in the office worked together to make sure that we had the coverage we required.  

What do you enjoy most about the Airport? 

  • I enjoy how every day at the airport is different and the airport itself is always changing.  It's a neat feeling witnessing the airport improve its terminal and expand its capacity on the airfield right before your eyes.   

What are some of the key principals by which you live by and what inspires you? 

  • I think it's essential to find the positives both in life and work. It's easy to find fault in things, and it can be challenging to deal with a bad situation, but it’s important to try to find the silver lining.  

Media Contacts

Christine Ottow
Director of Strategic Communications
[email protected]
Heather Redfern
Public Affairs Manager
[email protected]

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