Welcome to the PHL employee webpage. This page will include the latest news and important updates for all airport staff members. The page is maintained by the Division of Aviation’s Guest Experience (GX) Department. For more information, questions and to make event submissions, contact Elizabeth Moselle, PHL Assistant Director of Guest Experience, at [email protected].
PHL's Airport Employee Recognition Program is an airport-wide effort to recognize outstanding employee performance and conduct that supports our collective goal of providing a safe, smooth and enjoyable guest experience.
Personnel from across the airport community are encouraged to nominate other airport employees, direct reports or contractors from any organization that demonstrates three or more of the Airport Community Values:
- Transcending expectations
- Proactive communication
When you see great performance, take a moment to recognize the employee by sharing their story and completing the form here.
*Please note that the next quarterly deadline for submissions is October 11, 2023. Airport employees may be nominated by passengers or any fellow airport employee. Employees may not nominate themselves for an award.
Prospect Airport Services Wheelchair Assistance Provider Ahmed Kargbo recently received the “Caring Support” award from Philadelphia International Airport's (PHL) Employee Recognition Program.
Travelers Aid Customer Service Supervisor Uyai Esset recently received the “Impression Makers” award from Philadelphia International Airport’s (PHL) Employee Recognition Program.
Airport Police Officer Daniel Davis recently received the “Safe & Sound” award in Philadelphia International Airport’s (PHL) Employee Recognition Program.
The Division of Aviation’s GX Department brings all PHL entities together to communicate effectively and to create a unified guest-centric approach. The GX Steering Committee and GX Stakeholder Council bring key leaders from across the airport together to the learn about current Division of Aviation and stakeholder initiatives and updates; review passenger/customer insights; ask questions; and collaboratively find solutions to continually improve the guest experience. For a list of GX Council members, click here.
PHL GX Vision Statement
At PHL, together we elevate the airport experience by offering meaningful interactions that make each guest feel welcome, valued and appreciated.
We will collectively achieve this vision by:
- Cultivating a welcoming and comfortable environment that helps guests feel calm
- Making travel easier with efficient operations and supportive amenities
- Upholding the high standards of facility maintenance, cleanliness, and service excellence that our guests expect
PHL Food & Shops merchants offer a 10% airport employee discount when you show your badge. Employees that use OrderAtPHL.com or download the Grab mobile food ordering app can access a variety of employee meal deals. Food can be picked up in person, curbside at Terminal E departures or delivered to your location in the terminals.
Philadelphia International Airport
New Access System - Employee Parking Lots
Bartram Avenue • Cargo City
For Questions Contact: Parkway Corp. Customer Care Center Terminal A East Baggage Claim
Email: [email protected]
The employee parking lot is located at 8400 Bartram Avenue (next to the Wawa; for directions, enter “PHL Employee Parking” or “8400 Bartram Avenue” into your GPS) and in the Cargo City parking lot. First Transit shuttles operate every 15 minutes from the Bartram Avenue lot 24 hours a day and every 30 minutes from the Cargo City lot between 6 a.m. and midnight.
PHL's Badging Office, located in the Airport Communications Center between Terminals C and D on Departures Road, is open Monday-Friday from 9 a.m. - 9 p.m. The office is closed weekends and holidays. To make a fingerprinting or ID badge appointment, call 215-937-5452.
For more information about the badging process, click here.
To schedule an appointment, click here.
For an air carrier replacement badge request form, click here.
For a non-air carrier replacement badge request form, click here.
Airport employees can purchase discounted monthly SEPTA transpasses and trailpasses at the Hudson News location in Terminal D, Space D5A. The passes are loaded onto employees' SEPTA Key cards at the Hudson News location. SEPTA Key cards are also available for purchase for $4.95 for employees that need them.
For the latest construction updates and tenant notices, click here.