PHL's Airport Employee Recognition Program is an airport-wide effort to recognize outstanding employee performance and conduct that supports our collective goal of providing a safe, smooth and enjoyable guest experience.

Personnel from across the airport community are encouraged to nominate other airport employees, direct reports or contractors from any organization that demonstrates three or more of the Airport Community Values:

• Customer-centrism
• Teamwork
• Transcending expectations
• Proactive communication
• Effectiveness
• Respect
• Integrity
• Courage

When you see great performance, take a moment to recognize the employee by sharing their story and completing the form here.

To learn more about the Employee Recognition Program's award recipients click here.

*Please note that the next quarterly deadline for submissions is October 11, 2023.  Airport employees may be nominated by passengers or any fellow airport employee.  Employees may not nominate themselves for an award.

The Division of Aviation’s GX Department brings all PHL entities together to communicate effectively and to create a unified guest-centric approach. The GX Steering Committee and GX Stakeholder Council bring key leaders from across the airport together to the learn about current Division of Aviation and stakeholder initiatives and updates; review passenger/customer insights; ask questions; and collaboratively find solutions to continually improve the guest experience. For a list of GX Council members, click here.

PHL GX Vision Statement

At PHL, together we elevate the airport experience by offering meaningful interactions that make each guest feel welcome, valued and appreciated.

We will collectively achieve this vision by:

• Cultivating a welcoming and comfortable environment that helps guests feel calm
• Making travel easier with efficient operations and supportive amenities
• Upholding the high standards of facility maintenance, cleanliness, and service excellence that our guests expect

PHL Food & Shops merchants offer a 10% airport employee discount when you show your badge.  Employees that use OrderAtPHL.com or download the Grab mobile food ordering app can access a variety of employee meal deals. Food can be picked up in person, curbside at Terminal E departures or delivered to your location in the terminals.

Philadelphia International Airport
Parking Registration
New Access System - Employee Parking Lots
Bartram Avenue • Cargo City

For Questions Contact: Parkway Corp. Customer Care Center Terminal A East Baggage Claim
Email: [email protected]
Phone: 215-863-4054

The employee parking lot is located at 8400 Bartram Avenue (next to the Wawa; for directions, enter “PHL Employee Parking” or “8400 Bartram Avenue” into your GPS) and in the Cargo City parking lot.  First Transit shuttles operate every 15 minutes from the Bartram Avenue lot 24 hours a day and every 30 minutes from the Cargo City lot between 6 a.m. and midnight. 

PHL's Badging Office, located in the Airport Communications Center between Terminals C and D on Departures Road, is open Monday-Friday from 9 a.m. - 9 p.m.  The office is closed weekends and holidays. To make a fingerprinting or ID badge appointment, call 215-937-5452.

For more information about the badging process, click here.

To schedule an appointment, click here.

For an air carrier replacement badge request form, click here. 

For a non-air carrier replacement badge request form, click here.

Airport employees can purchase discounted monthly SEPTA transpasses and trailpasses at the Hudson News location in Terminal D, Space D5A. The passes are loaded onto employees' SEPTA Key cards at the Hudson News location. SEPTA Key cards are also available for purchase for $4.95 for employees that need them. 
 

For the latest construction updates and tenant notices, click here.