Philadelphia International Airport’s (PHL) new Airport Employee Recognition Program honors employees from all airport stakeholders for going above and beyond their typical job duties to create a positive experience for PHL’s guests. The program strives to boost employee morale and positively impact PHL culture airport-wide.
Employees are nominated by their supervisors and managers in one of these five categories:
- Teamwork Makes the Dream Work
- Unsung Heroes
- Safe & Sound
- Caring Support
Entries are reviewed by the airport’s Employee Conduct Working Group, which is part of the PHL Guest Experience (GX) Stakeholder Council, led and managed by the GX team.
Beginning in January 2021, PHL Assistant Director of Guest Experience Elizabeth Moselle, airport stakeholders and the Employee Conduct Working Group began working on creating award categories and criteria for the recognition program. “The impact of COVID-19 on the aviation industry has been monumental. Unsurprisingly, this has had an impact on employee morale,” said Moselle. “But despite all these difficulties, airport employees continued to work tirelessly, day-in and day-out, to keep the country moving and connected, sometimes risking their safety to do so. We felt that it was vitally important to do something positive amid so much strife.”
The committee hopes to expand the program over time, when COVID-19 restrictions are lifted and more resources are available.
The program has been extremely well-received throughout the airport. Twenty-four PHL employees were nominated to the program, twelve of whom were selected to receive awards in the inaugural round. Among the first group of honorees are staff who have provided outstanding customer service to families with young children and elderly guests; assisted with baggage claim and literally put out fires.
PHL Employee Recognition Award winners will receive a certificate and letter of appreciation from PHL CEO Chellie Cameron; a professional headshot; and be recognized at the fall GX Stakeholder Council meeting. Honorees and their stories will each also be featured in PHL newsroom articles that will be shared broadly. Check back to read their stories.