Department of Aviation Custodial Worker II Jeanine Wing received the “Unsung Heroes” award from PHL’s Employee Recognition Program. This award serves to recognize and honor employees who play crucial behind-the-scenes roles. Their dedication and commitment are integral to the overall success of the airport.
As a Custodial Worker II, Wing plays a vital role in enhancing the overall visitor experience by ensuring that the restrooms throughout the airport are consistently clean and well-maintained. She’s been at PHL for over three years and works the 2 – 10 p.m. shift. Coworkers describe Wing as being bubbly and friendly.
“I love my job,” said Wing. “I love coming into work. I like helping people. If a passenger does not speak English, I try to assist them as best as I can and guide them to someone who can help them.”
In her nomination of Wing, Department of Aviation Chief Commercial Officer Kate Sullivan shared, “While I was visiting the Terminal C Information Counter, I observed custodial worker Jeanine Wing escorting a very anxious passenger to the desk because his boarding pass did not list the gate assignment. The passenger was extremely nervous about flying, and boarding time was approaching. The volunteer at the desk identified the gate and provided directions to Terminal E. The guest was now even more anxious, realizing that he was not in the right terminal. When they both started to walk away, I heard Jeanine say, ‘Don’t worry, I will walk you to your gate.’ Jeanine supported the passenger throughout the entire experience, getting him to the information desk and personally taking ownership by making sure he got to where he needed to be. All while being very empathetic, attentive, and pleasant.”
At PHL, Wing loves being exposed to people from different cultures and appreciates people’s unique personalities.
The aviation industry fascinates Wing, who loves watching aircraft activity in Terminal F. “It's just a great experience to look outside and see the planes fly in, I feel so lucky,” she said. “I love seeing how hard employees work at the airport. I love how committed they are to their jobs. It's refreshing to see.”
Wing believes in maintaining a workplace of compassion. She recalls assisting a passenger with formula and diapers for her baby as one of her most memorable moments at the airport.
“I thank Kate for nominating me for this Employee Recognition award,” said Wing. “I also thank Custodial Work Supervisor I Moda Ndiaye for his kindness and leadership.”
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Stakeholder Engagement Committee. For more information the program and to nominate an employee, click here.
