-What is your current position at PHL and how long have you worked here? 

I am currently serving as a Building Maintenance Group Leader and have been employed by PHL for the last seven years. 

-Why did you decide to work at PHL and what’s the most meaningful part of your job? 

Prior to being employed by PHL, I worked as a Water Meter Service Worker for the Philadelphia Water Department for 16 years.  Although my time there was quite rewarding, I believed that season of my work life was coming to an end, so I began to pursue other interests and employment opportunities.  As a result, a door of opportunity opened for me at PHL. The most meaningful part of my job is being able to serve both our internal customers as well as being an ambassador to the multitude of travelers.   

-What do you enjoy most about the airport? 

I truly enjoy being in the company of the diverse group of travelers that pass through our halls. By nature I am a people person so I am truly grateful for the opportunity to be in the company of people from all walks of life.   

What are some of the key principals/personal mantra by which you live by and what inspires you? 

I truly believe and live by the idea that my calling in life is to serve and not to be served. Our lives should be spent in service to others. I also believe that we are called to elevate and assist others to achieve meaningful life goals. 

Do you have any ‘favorites’ (eateries, retail shops, amenities, etc.) that you would recommend to family and friends traveling through PHL? 

One of my favorite retail shops is TUMI, I have a thing for leather travel bags and luggage.  I am often chastised at home, my family members say “another bag”?  Or “no more bags for you.” Smashburger is probably one of my favorite eateries. 

-What’s your most memorable moment at PHL? (Working with a passenger or stakeholder) 

On one occasion, I noticed that a passenger in the arrivals area looked confused and lost. She was on the phone with the person who was supposed to pick her up. Also, she only spoke Spanish so it was easier for me to assist her. Somehow, the two of them were unable to connect. While speaking with her ride on the phone and with the help of the information desk, we discovered that her ride was at the wrong airport. I was glad I was able to use my fluency in another language to assist a passenger in need. 

-What challenges has your department faced since the COVID-19 pandemic and how have you and your co-workers overcome those challenges? 

The COVID-19 pandemic didn’t really present us with any extreme challenges. Our basic issues were scheduling manpower and making sure that we followed all the CDC and PHL safety guidelines.   

-Are you involved in any volunteer programs in Philadelphia?  

Outside of work, I serve as a prison ministry chaplain for my church, Calvary Chapel of Philadelphia. We visit inmates and teach Bible study in the prison system. I also have a transitional home in the Nicetown-Tioga neighborhood that provides housing for formerly incarcerated individuals. We assist the returning citizens to transition back into society. My pastoral care work is based on my Christian faith and belief system. My ultimate goal is to establish a service-based ministry that teaches the Bible and engages in neighborhood outreach.  


Media Contacts

Christine Ottow
Director of Strategic Communications
[email protected]
Heather Redfern
Public Affairs Manager
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