Benjamin Tribuiani, deputy manager of operations for the Philadelphia Parking Authority(PPA), recently received the “Impression Makers” award from Philadelphia International Airport’s (PHL) Employee Recognition Program. This award recognizes customer-facing employees who provide direct customer service to passengers.
Tribuiani oversees the day-to-day processes of the PPA. He is responsible for administering policies and procedures, managing daily operations of the airport parking facilities, and keeping upper management apprised of any personnel, equipment, or material issues that may have an impact on the airport’s parking facilities.He manages all employees within a given shift, coordinates employee activities, evaluates and monitors administrative processes, and determines standards. In addition, he plays a critical role in ensuring travelers have a seamless “seatbelt to seatbelt” experience. Tribuiani has worked for PPA Airport Operations for over 16 years, holding various positions, including revenue supervisor.
“The most meaningful part of my job is a satisfied workforce,” said Tribuiani. “And a satisfied customer who I know will be back again.”
At PHL, Tribuiani enjoys meeting people from all walks of life from all over the world. In his recommendation of Tribuiani, Senior Director of Airport Operations Frank Ragozzino stated, “Among the diverse responsibilities of a deputy manager of operations is customer service. In a recent email from a self-described inexperienced traveler on August 31, 2022, it stated that Ben was ‘knowledgeable and patient’ in providing needed information. The traveler also mentions how Ben took his time making sure they understood his answers. The grateful traveler ended her email with ‘you should be proud of the customer service he provided.'”
Throughout his years at the airport, Tribuiani believes he’s nurtured his interpersonal skills and learned how to turn adversity into positivity.
“What I enjoy about the aviation industry is knowing that at any moment, someone is getting on an airplane to go on a vacation around the world,” said Tribuiani. “Someone is going to visit their family, or just someone going to a meeting – it’s happening around me every day, all day. It makes the world come together.”
Tribuiani likes that his coworkers are from diverse backgrounds in which everyone embodies respect for one other.
“I give my day to God,” said Tribuiani. “I ask him to give me the grace to conduct myself during it in a matter pleasing to him and that I know no matter what happens- there is nothing that God and I can’t handle.”
While on the job, Tribuiani continuously gains the respect and praise of employees and passengers due to his positive and professional work ethic. “It’s rewarding because after you answer a passenger's questions, help get their car started, or assist in getting them out on their way home, they are very grateful and appreciative,” he said.
Tribuiani holds several different certificates in customer service and is certified in CPR/AED. He enjoys working and living in Philadelphia due to its integral part in American history. He also appreciates the vibrant cultures in the city and the convenience of travel.
“My employer, the Philadelphia Parking Authority, is more than a place to work,” said Tribuiani. “It’s a place where someone can build a lifetime career.”
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Employee Conduct and Recognition Committee. For more information about the program and to nominate an employee, click here.