-What is your current position, responsibilities and duties at PHL and how long have you worked here?

I am currently an Administrative Officer in the Human Resources Staffing Unit and have been at PHL for six years. My responsibilities and duties include working with the team to assess staffing needs throughout the Division of Aviation, requesting positions, interviewing candidates, onboarding new employees and coordinating Health & Welfare benefits for CAP employees. I also manage the break-room monitors, compile data for various reports, and participate in industry-wide surveys on behalf of PHL.  

Why did you decide to work at PHL and what’s the most meaningful part of your job?

I felt like the time had come for me to move on from where I was, the Revenue Department. I wasn't excited about where the airport was located or the commute, however, during the interview with Yvonne Howard and Keesha Lane, I felt that what they were describing to me was a team I wanted join. The most meaningful part of my job is helping others. Whether it's trying to navigate the civil service process or explaining a policy to an incoming employee, if someone walks away from me with a better understanding than they had when they arrived, it really just gives me the warm and fuzzies. 

-What do you enjoy most about the airport?  

Hands down, my coworkers, every single one that I've had the pleasure and privilege to meet and work alongside. They have taught me so much and have been so very supportive and I am truly grateful.   

-What are some of the key principals/personal mantra by which you live by and what inspires you? 

First and foremost, my Faith. Second, being the change I want to see in the world.  love that, because I understand it starts with me and it keeps me in a constant state of self-reflection. Third, trust no one. I know, I know, it's like, wait, what? However, I don't mean that in a negative way, and for me it ties in together seamlessly with the other two principals.  I fail miserably most of the time, but hope is definitely what inspires me to be better, try harder, and keep on keeping on.    

-Do you have any ‘favorites’ (eateries, retail shops, amenities, etc.) that you would recommend to family and friends traveling through PHL? 

Currito Burrito, you have to roll the "r's" for the proper pronunciation and effect! Also, pretty much any place that sells coffee.   

-What’s your most memorable moment at PHL? (Working with a passenger or stakeholder) 

Getting behind the wheel of a plow by myself for the first time!  I still can't believe they trusted me with those things, but I'm so happy they did!  Thank you, P&G!! 

-What challenges has your department faced since the COVID-19 pandemic and how have you and your co-workers overcome those challenges? 

Not being able to be together in the office is by far the biggest challenge.  We meet regularly via Teams to stay on track, and also just to check in and see how each other is doing.  Maintaining that personal connection is so important and has definitely helped.  It also helps that now everyday is Take Your Dog to Work Day. 


Media Contacts

Christine Ottow
Director of Strategic Communications
[email protected]
Heather Redfern
Public Affairs Manager
[email protected]

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