When the Grab platform was introduced for ordering food at the airport, it was seen as a convenience tool for travelers that wanted to pick up their meals quickly while on the way to their gates and employees with limited break time to purchase food. In the COVID-19 world, Grab is a way to promote physical distancing and safety, by allowing users to avoid queuing in crowded lines and limiting high touch interactions for restaurant staff.
In this episode of her “Runway to Recovery” video series, PHL CEO Chellie Cameron is joined by Jeff Livney, Grab’s Chief Experience Officer, for a discussion on how the contactless food ordering platform helps enhance guest and employee health and safety, and what guests can expect in the future. Topics include:
- How to order using the Grab website or app
- Grab’s collaboration with American Airlines
- Grab partnership with Airport Marriott
- Possible expansion to Duty Free and other MarketPlace PHL concessionaires