“Runway to Recovery with PHL CEO Chellie Cameron”: The Guest Experience Post-COVID-19

When it is safe to travel, the airport experience will be very different for passengers. Safety shields, facial coverings and masks, and decals indicating where to queue—these are just some of the things that are part of the new normal in the world of aviation.  



In this episode of her “Runway to Recovery” video series, PHL CEO Chellie Cameron is joined by Leah Douglas, PHL’s Director of Guest Experience, for a discussion on the steps PHL has already taken to enhance guest and employee health and safety, and what guests can expect in the future. Topics include: 

  • The big changes guests will immediately notice when they arrive at PHL
  • How passengers can help with the Airport’s efforts to keep all guests and employees healthy and safe
  • The Airport Recovery Committee and how PHL and its stakeholders are working together to create a safe, seamless experience for all guests

Media Contacts

Heather Redfern
Public Affairs Manager
Shawn Hawes
Public Information Officer

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