Meet other co-workers and engage in new activities. If you are interested in participating or leading an AEG at PHL/PNE, email your idea(s) to [email protected]. 

Marcos Perez — Vocational School Intern    
Shelby Traver — Government Affairs Specialist    
Tamara Chalmers — Administrative Technician    
Terrance Arrington — Vocational School Intern    

Engaging with the Unsheltered Community

If you are an employee who interacts with the unsheltered community, you will be scheduled for this program by the Training & Development team.
If you did not receive an invitation, but are interested in attending a session, please email [email protected].
View training schedule

City Ethics Training

Beginning in 2025 the Board of Ethics' new training regulation requires that all existing City employees recevie ethics training every five years, in addition to their initial training upon hire. In order to have everyone in compliance, we are beginning a five-year training rollout to slowly stagger everyone's training schedule. The schedule is based on an employee's start year with the City.

Right to Know

Thursday, September 25

IT Training Corner 

Exciting IT-led trainings are coming this fall! From tips on Microsoft tools to mastering internal systems, we want to hear what would help you most. Submit your ideas and help us create sessions that make your work easier and more efficient. 

New Employee Orientation

New Employee Orientation will be held for two days for Administrative staff (non-shift workers). New employees will also have the opportunity to tour the airport and complete PHL WORKS training.

September 15 - 16, 2 International Plaza

September 29 - 30, 2 International Plaza

	IT Project Wins Asana at PHL (completed 8/22/25) Asana is now live at PHL! Teams can plan, track, and collaborate efficiently. Thanks to cross-department teamwork, support processes are standardized, and training is complete.  Submit any Asana or software requests via the IT Service Catalog.
Quick Fix Thursdays – No Appointment Needed! Thursdays at 11:00 AM  IT Help Desk – IP2, 2nd Floor Get walk-in support for: Mobile devices (phones, tablets, etc.) Computer issues, software help, and more Just drop by—quick, easy, and hassle-free!
	Tech Tip: Master the Screenshot Shortcut On Windows, press Windows Key + Shift + S. On a Mac, press Command + Shift + 4. Capture and share only what you need in seconds!

Explore the IT Service Catalog (proactive)

The IT Service Catalog is your one-stop shop for requesting new services, hardware, or software. It’s proactive — used when you know in advance what you need. Currently, you can submit requests for:

• Software requests
• IT project requests
• Laptop requests
• Loaner laptop requests
• Biometric sign-up requests

More services will continue to be added, giving you a clear menu of what IT provides.

Check it out IT Service Catalog 

Helpdesk Portal – “Fix Something” (Reactive)

The Helpdesk Portal is where you go when something isn’t working. It’s reactive — used when an issue comes up unexpectedly and needs troubleshooting. You can quickly submit tickets, track their status, and communicate directly with the Helpdesk team — all in one place. Common examples include computer issues, software crashes, or printer problems.

Check it out here: Helpdesk Portal 

What’s the Difference?

Both live in the same system, but they serve different purposes:

Service Catalog = Get Something (Proactive) → Request new services, hardware, or software. 
Helpdesk = Fix Something (Reactive) → Report issues when something is broken or not working. 
Remember: Catalog = new requests | Helpdesk = problem resolution.