Travelers Aid International Information Navigator Gary Reed, known for his kindness and caring, received the “Caring Support” award from Philadelphia International Airport’s (PHL) Employee Recognition Program. This award recognizes individuals who demonstrate an outstanding commitment to service by prioritizing the care of passengers.
At PHL, Gary aids individuals in navigating the airport, ensuring a smooth and efficient travel experience. He’s been at PHL for three years and works Friday through Tuesday from 1 - 9 p.m.
“I put my whole heart into helping people out,” said Reed. “I like helping people, especially the elderly, because I know they may need more help than others. I like personally walking people to their gate, the water filling station, Service Animal Relief Areas, and any other destination. I try to make passengers feel as comfortable as I can.”
Reed was nominated by passenger Robin Dale Bridges, who stated, “My wife and I were traveling from Charlotte, NC, to Amsterdam with a five-hour layover in Philadelphia. I was sitting on a cube while my wife was in a chair. The next thing we see is that out of nowhere, Gary appears, pushing a large chair for me to sit down in comfort. Gary is a man of few words, but he has a huge, caring heart! I'm humbled, impressed, and grateful to have experienced his genuine caring nature. Knowing that without asking, someone was watching us and thinking about my comfort and caring about my experience while in his city. I received the "Brotherly Love" we always hear about. Love and respect, Brother Gary."
Reed attributes his customer service skills to his experience working in various industries and his upbringing. He has received Employee of the Month awards from every job he has ever had and believes that receiving this Employee Recognition Award is the best one he has received. “This is a high honor; it means so much to me,” he said.
The aviation industry fascinates Reed, who enjoys every aspect of his work environment. “I like everything about the airport,” he said. “Meeting the different people, from different states, and even the people from overseas, I enjoy it. I know flying can be stressful, so I try to offer passengers the best experience that I possibly can with a kind word.”
In his free time, Reed enjoys participating in various community service activities to support those in need.
“I thank the passenger who nominated me,” said Reed. “I also thank the Travelers Aid leadership team and my coworkers as well.”
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Employee Conduct and Recognition Committee. For more information the program and to nominate an employee, click here.
