Transportation Security Administration (TSA) Transportation Security Officers (TSOs) Angel Wilson and Lung-Hua Lu recently received the “Safe & Sound” award in Philadelphia International Airport’s (PHL) Airport Employee Recognition Program. This award recognizes employees who protect the integrity and safety of passengers through proactive communication, exemplary teamwork, courage, and effective action.
As TSOs, Wilson and Lu oversee the safety of passengers as they walk through the TSA checkpoint and maintain the safety and security of the airport. Lu has been with the TSA for eight years and works the second shift from 2– 10:30 p.m. at the A-East security checkpoint. Wilson, who joined the TSA in 2019, works from 4 p.m. – 12:30 a.m. at the D/E security checkpoint.
In his nomination of Wilson and Lu, TSA Assistant Federal Security Director William Myers stated, “The actions of TSOs Wilson and Lu make a difference. We could not be prouder of them. It is with great pleasure that we recognize them as exemplary employees and outstanding Philly team members!”
Wilson joined the TSA because of the discipline and commitment that comes with the job.
“I enjoy knowing that I am an essential part of making sure families around the world safely arrive at their destinations,” said Wilson.
Both Wilson and Lu take their jobs seriously as they know passenger screening is for the protection of everyone.
“I encourage passengers to arrive at the airport early,” said Lu. “At the end of the day, the screening process is to maintain the safety of public travel.”
The phrase, “If you see something, say something,” is one that Wilson and Lu use to guide them when they’re on the clock and even when they’re off.
“I live by following the standard operating procedure [SOP],” said Lu. “I collaborate with my coworkers through effective communication.”
Wilson also believes in solid communication and values her coworkers, even referring to them as the “Dream Team.”
Both Wilson and Lu enjoy interacting with diverse passengers. The smile on a child’s face keeps Wilson motivated on a hard day.
“To know that I am doing my due diligence by helping a person in need brings me joy,” said Wilson.
Her most memorable moment was when she assisted a frantic elderly passenger afraid of missing her flight. Wilson guided her through the process, and the woman was able to make her flight on time.
“She said I was heaven sent even before knowing my name,” said Wilson. Then, after reading my badge, she laughed and said, ‘Oh, your name is Angel. That explains it all!’ Those are the moments that make this job worthwhile.”
Both Wilson and Lu are committed to a work ethic built on proactive communication, effectiveness, and courage.
“I hope I have helped someone during my journey here,” said Wilson. “That someone has encountered me, and it was memorable, or that I was able to make them laugh or smile. All while knowing, they are safe because of the duties carried out by my team and me.”
The PHL Employee Recognition Program was established by the airport’s Guest Experience (GX) Department. Honorees are nominated by their peers and selected by the GX Council Steering Committee’s Employee Conduct and Recognition Committee. To nominate an employee click here. For more information about the program, click here.