Philadelphia International Airport’s (PHL) Volunteer Navigator team, managed by Christine Datesman of Traveler’s Aid, includes former airline and airport employees, local retirees, students, and airport aficionados who are tasked with answering travelers’ questions about PHL and directing them to locations and services within the airport.

Volunteers are required to work a minimum of four hours a week (some volunteers work more than one shift a week and a few cover an eight-hour shift--time flies when you’re having fun).

Not only do volunteers provide a valuable service to guests, but they also genuinely enjoy the comradery they share with each other. "The volunteers' lounge is a comfortable workspace for the staff and volunteers," said Datesman. "The space allows them to train and receive updates on the most recent activities so that the staff is equipped to properly advise travelers."

In an ongoing effort to increase the volunteer staff, PHL will host an open house on Thursday, April 28 from 10 a.m.-2 p.m., in the volunteer room near baggage claim at Terminal A-East. Stop by to meet some of the wonderful airport volunteers and learn more about the PHL Volunteer Navigator Program. You can also meet Copper from the Wagging Tails Brigade (the Wagging Tails Brigade, who roam the terminals with their volunteer handlers, provide guests with a calming experience which helps in what may be a stressful traveling journey). 

If you are interested in meeting new people or if you are thinking about filling some of your day in a meaningful way by helping travelers, RSVP to Christine at [email protected] or call her at 215-460-1400 by April 25. We would love to see you there.