Know Before You Land: Where to Find Ground Transportation at PHL

When planning travel, small details that can easily be overlooked can make or break a trip. For example, do you know how you are getting from the airport to your final destination? Do you need ground transportation services? Is public transit available? How do you get to the rental car office? Are you familiar with the airport’s layout? When was the last time you traveled—could your airport of choice have made changes?  Doing your homework before you arrive can save time and frustration—and keep you from falling for a common airport and train station scam.  

Most Philadelphia International Airport (PHL) passengers needing ground transportation will find the airport’s South Commercial Roadway behind the baggage claims and near the SEPTA Airport Line platforms is the place to be. Here, travelers will find taxis (zone 5), hired limos and vans (zone 6) ride share app pick-up (zone 7) and charter bus and couriers (zone 8).  

“Last fall, PHL relocated our ride app pick-up zone to give passengers waiting for Uber and Lyft more room, and put the vehicles on the same roadway as taxis and other hired rides,” said PHL Director of Guest Services Leah Douglas. “This location also avoids confusion with cars of drivers coming to pick up friends and relatives.”   

Ground transportation deskSignage in the baggage claim areas direct passengers to the correct waiting areas.  Those waiting for rental car, parking, and hotel courtesy shuttles can find their rides in zones 2, 3 and 4, respectively, outside baggage claim on Arrivals Road. 

Douglas advises all travelers to follow the signs to the correct waiting areas once they have collected their baggage.  “Unless a traveler has made arrangements for a driver to meet them inside baggage claim, passengers should not accept rides from drivers outside of the designated pick-up zones, or those that approach them inside the airport or cannot be identified as an authorized rideshare or taxi driver,” she said. “Certified rideshare and taxi drivers will not enter PHL and approach travelers in need of transportation. This is a scam that commonly happens at airports and train stations and usually results in unsuspecting travelers losing a lot of money and could put them in unsafe situations.”  

Passengers who are approached by drivers are advised to tell an attendant at the baggage claim information desk or call Airport Police from a white courtesy phone or 911 on their cellphones.  Those needing assistance finding their ride waiting area can also ask the information desk attendant or contact the Airport Communications Center from a white courtesy phone or by calling 215-937-6937.  


Media Contacts

Christine Ottow
Director of Strategic Communications
[email protected]
Heather Redfern
Public Affairs Manager
[email protected]

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