As one of the busiest airports in the country, Philadelphia International Airport (PHL) welcomes millions of passengers each year – many of whom may find navigating such a large and complex facility challenging. To help make every journey smoother and more stress-free, the PHL Guest Experience department created the Customer Care Team: a responsive, knowledgeable, and always-available group dedicated to assisting travelers from arrival to departure.
PHL Teamwork Makes the Dream Work - Department of Aviation Security Operations Officer Supervisor/Badging Manager Vincent Elsier
Summer Travel Ready: PHL's Restroom Renovation Program Reveals Recent Upgrades
As the busy summer travel season kicks off and the number of travelers continues to rise, Philadelphia International Airport (PHL) is working on major upgrades to improve the guest experience. With flights arriving and departing from across the globe, the airport is focused on enhancing comfort, convenience, and accessibility from curb to gate. One of PHL's major improvement projects is the Restroom Renovation Program.
City of Philadelphia Department of Aviation Announces Appointment of Gregory S. Phillips, AAE, MBA to Chief Operating Officer
PHILADELPHIA – The City of Philadelphia and the Department of Aviation, operator of Philadelphia International Airport (PHL) and Northeast Philadelphia Airport (PNE), announces the appointment of Gregory S. Phillips to Chief Operating Officer.
Wings for Autism Takes Off for Second Year at PHL
For individuals with autism and other intellectual disabilities (IDDs) and their families, the process of flying — from check-in, through security and boarding a plane — can be especially unsettling.
PHL Hosts Special Guests for Take Our Children to Work Day
PHL Celebrates National Volunteer Month
Department of Aviation Celebrates Earth Day!
Celebrating 140 Years of the Philadelphia Tribune
A new exhibition celebrating The Philadelphia Tribune’s 140th anniversary was unveiled at Philadelphia International Airport (PHL) on April 14. In attendance for the unveiling were Tribune President and CEO Robert Bogle and members of the Tribune’s team.
The exhibit, located in Terminal D, showcases a timeline of the Tribune's rich history, highlighting significant events from the publication’s past.
PHL Transforms Badging Process with New Authorized Signer Portal
As of March 27, 2025 Philadelphia International Airport (PHL) implemented the Authorized Signer Portal, a new online system designed to expedite the airport badging process by replacing traditional paper applications with a fully digital process.